I was very satisfied with the service and communication of Ivan. He even went above and beyond and had my car washed for me! Thank you!
5/1/2021
David B. VERIFIED CUSTOMER
Had great service! Julie was very detailed and made sure today's service was great.
5/1/2021
Srikara H. VERIFIED CUSTOMER
None
5/1/2021
Ahmad Y. VERIFIED CUSTOMER
He was great
5/1/2021
Wessam I. VERIFIED CUSTOMER
He was very good, but the idea of charging me for a diagnostic although I have an extended warranty with zero deductible is beyond ridiculous. I need some one to call me to figure this thing out.
Wess Ibrahim ****-****-xxxx
5/1/2021
Tiffany S. VERIFIED CUSTOMER
Dont Bother I was told to come in at 10:00 am, they didnt start working on ny car until 12:00pm. Thanks for wasting 2 hours of my life.
I am moving to Philadelohia tomorrow.
Do not contact me!!!
5/1/2021
Rosa M. VERIFIED CUSTOMER
Great service.
5/1/2021
Delia A. VERIFIED CUSTOMER
It's always a pleasure to be helped by service advisor Anthony Sanchez. He takes his time explaining the work that needs to be done and the work to keep in mind for the future. He's very personable and you know he cares for his customers.
5/1/2021
Vicente P. VERIFIED CUSTOMER
Hemanshu Bagga, We are satisfice with the service completed and your attention toward us. Thank you very much.
5/1/2021
Carlos D. VERIFIED CUSTOMER
In my past experience I received a courtesy car wash and that wasn't the case this time. It is those small attention to detail that has always made the Honda Service teams stand out to me.
5/1/2021
Cary L. VERIFIED CUSTOMER
Good service
5/1/2021
Colleen L. VERIFIED CUSTOMER
Yvette Rodriguez is the best customer service person I have run across in my entire life.
She cares about her customers her customers best interest is loyal to Norma's Honda and provides the most incredible service ever. She communicates she makes things happen on time I cannot speak more highly about Yvette! She is amazing thank you Colleen
5/1/2021
Sasha B. VERIFIED CUSTOMER
Only thing that could have made the visit better would have been a free car wash with the oil change. This is because oil change prices have recently gone up
5/1/2021
Sherry M. VERIFIED CUSTOMER
My problem with my vehicle locking/unlocking was not resolved. I understand that not all problems can be solved initially or immediately. However when I picked up car I was told my car was fixed and all locks were working. Jacob was very informative and helpful and was probably told they were were working. But the inside switch to lock/unlock did not work and the passenger door lock also were not working. I am not upset with Jacob because he must have taken technicians word. When he checked with them they then said they worked intermittently. But why wasn’t that communicated to Jacob? And the larger issue is why did the say locking devices were working when the inside switch clearly didn’t. I think someone dropped the ball there. And that upsets me. Again I came in was told all was fixed paid my bill and yet nothing was. Jacob arranged with me to bring car back on Monday. Still I feel someone wasn’t communicating well with Jacob.
5/1/2021
Jamie H. VERIFIED CUSTOMER
Cheyne was very helpful when we picked up our vehicle. Hans was at lunch. Hans gave me his cell number. We placed 3 calls. None were answered. Why give cell phone out if not going to be answered. I replied to two of those automated texts. None of those were replied too. Those need to be eliminated. Totally useless and annoying. Poor service from Hans. They other man, Cheyne was very helpful.
5/1/2021
Kim K. VERIFIED CUSTOMER
There was grease marks left in the hood and the door handle
5/1/2021
Miguel C. VERIFIED CUSTOMER
GABBY WAS VERY HELPFUL, THE SRVICE WAS QUICK AND PROMPT. HIGHLY RECOMMEND
5/1/2021
Joan M. VERIFIED CUSTOMER
I appreciate Hans Rico’s extra help in seeing that I get my floor mats.
5/1/2021
Karen K. VERIFIED CUSTOMER
Mitchell was great, very thorough with a great attitude and customer service. I love this Honda service dept and my Odyssey! Always efficient and helpful service! Thank you!