Mr. Salas is simply the best. I have been getting my vehicle serviced at Norm Reeves Honda Superstore for 3 years. Yes, there are Honda dealers closer to me but due to the outstanding service Mr. Salas provides I choose to drive to Cerritos because I know Mr. Salas will ensure I receive top notch service and I come away with the peace of mind knowing my vehicle was serviced correctly.
5/2/2021
Jon Michael. VERIFIED CUSTOMER
It's been a while since my last dealer service and I was amazed at how customer service was very satisfactory. Thank you.
5/2/2021
Isadora M. VERIFIED CUSTOMER
I scheduled my appointment 4 days ago. When I told Mr.Atilano the problem I had with my car, his response was " who told you to come here?" Where else would I take my Honda for a problem initiated by Honda? Did he expect me to go to the Ford dealer across the street? Furthermore he seemed desperate to turn me away by exaggerating how long it would take to solve my problem, (he guesstimated 3-4 hours!)20 minuets after I checked in I received a text message from N.R.H.V.reminding me of my appointment.When my car was ready he gave me the keys and I went outside. I literally had to search for my car. Mr. Atilano apologized for the misunderstanding. Lastly the problem that I wanted taken care of was NOT FIXED! I did it myself an hour later. Hoehn Honda is in Carlsbad and that will have to be my go-to Honda dealer for service after today.
5/2/2021
Ricardo L. VERIFIED CUSTOMER
My service rep, Julie Canales was very accommodating, courteous, and dependable. She made sure all my vehicle’s needs were met to my satisfaction. Thank you Julie. You’re the best!
5/2/2021
Omar I. VERIFIED CUSTOMER
Awesome job. Everything was smooth, straight to the point and made sense.
5/2/2021
Jesse M. VERIFIED CUSTOMER
Ramiro was a good communicator with the status of my car and was a good listener. I would probably come back again.
5/2/2021
Doris G. VERIFIED CUSTOMER
Trinity Guzman was very professional and knowledgeable. Highly recommend her excellent service!
5/2/2021
Jose Z. VERIFIED CUSTOMER
Great service, quick turnaround as promised on such a busy day. It was greatly appreciated.
5/2/2021
Christina C. VERIFIED CUSTOMER
Robert Bautista was very professional and very helpful. Awesome team always
5/2/2021
Karen . VERIFIED CUSTOMER
Took care of all our needs. Very helpful.
5/2/2021
Patricia D. VERIFIED CUSTOMER
Ricardo Badillo provided excellence service this time and every time I’ve taken my vehicle for service. He is an excellent service representative and I trust my car to him. Thank you.
5/2/2021
Fernanda C. VERIFIED CUSTOMER
Issue want resolved. The gentleman that helped me wasn’t very helpful.
5/2/2021
Miriam R. VERIFIED CUSTOMER
Just took a little long
5/2/2021
Alberto D. VERIFIED CUSTOMER
Thanks Julie
5/2/2021
Joanna M. VERIFIED CUSTOMER
John Le was great from start to finish. He was attentive to our needs & quick & efficient in delivery with honesty.
5/2/2021
Christine H. VERIFIED CUSTOMER
Benito is always kind and helpful
He explains what’s needed so I can understand it clearly
He had been one of my advisors for many years and I always ask for him by name
He is wonderful
5/2/2021
Jill H. VERIFIED CUSTOMER
I have 5 Hondas and only take them to Benito Torres. I trust him completely!