Bryan was very professional and displayed excellent customer service. He explained with great detail my car needs and offered very good suggestions. He definitely made today’s visit a great one!
5/1/2021
Setareh F. VERIFIED CUSTOMER
Nate did great job and very nice customer service!
5/1/2021
Cynthia Mae. VERIFIED CUSTOMER
Arcee takes very good care of me and my vehicle. Will miss the service I get from him and your establishment.
Moving out of state. Thank you.
5/1/2021
Laura H. VERIFIED CUSTOMER
I have always received exceptional service. No complaints.
5/1/2021
Emmanuel F. VERIFIED CUSTOMER
The service advisor that helped me was very friendly !
5/1/2021
Sandra W. VERIFIED CUSTOMER
I have been going to John Yarber for 4 years now and he is the best service rep I have ever met! He welcome you, he is very straight and to the point. John is there to help the customers! I enjoy seeing him and doing business with him. Great Man!
5/1/2021
Yan Z. VERIFIED CUSTOMER
Good service.I always go to here.
5/1/2021
Ayut L. VERIFIED CUSTOMER
Keep up your good works and with all standard ?
5/1/2021
David C. VERIFIED CUSTOMER
Very professional and timely
5/1/2021
Ali P. VERIFIED CUSTOMER
Joseph Vargas is the nicest most helpful coolest guy I have met at Norm Reeves.
5/1/2021
Lizete A. VERIFIED CUSTOMER
Thank you Valentin Frausto for helping me out even as you guys were about to close. Keep up the hard work.
5/1/2021
Miryan G. VERIFIED CUSTOMER
Nice service
5/1/2021
Jose M. VERIFIED CUSTOMER
Buen servicio
5/1/2021
Debra F. VERIFIED CUSTOMER
Cheyenne was excellent in customer service. Very pleased with the outcome. Thanks.
PS happy the car got washed gave me a break.
5/1/2021
Madeline W. VERIFIED CUSTOMER
I had told my advisor that my tire pressure light was on and wouldn’t turn off. He said he would take a look and I didn’t receive a call about my car until 10 minutes before closing saying that there was a nail in my tire and it could not be repaired. I wanted to compare Norm Reeves price with the price I had paid elsewhere for a tire change. The advisor notified me that I had 10 minutes to call him back with a response to whether or not I would like them to change my tire. I called back 2 minutes later and was placed on hold for 10 minutes. When I asked the advisor if I could stop by to physically see the nail in my tire before agreeing to pay $255 he told me that they would no longer be able to change my tire that day because I didn’t call back in time, when in fact I had called back within the 10 minutes I was given, but no one was there to answer my call. I’ve had less than perfect experiences with the service department at this dealership and I will not be coming back to Norm Reeves.
5/1/2021
Melissa P. VERIFIED CUSTOMER
My service was fine, but I requested a representative that helped me before when signing up online for appointment and this Representative was not assigned. It would be great for follow through according to request.
5/1/2021
Stephanie S. VERIFIED CUSTOMER
Trinity Guzman was very helpful and polite
5/1/2021
Kevin F. VERIFIED CUSTOMER
customer satisfaction guaranteed ??????????
5/1/2021
Alejandro C. VERIFIED CUSTOMER
Thank you
5/1/2021
Marco E. VERIFIED CUSTOMER
Cheyne, is extremely polite and accommodatinhg. Everything was smooth and seamless. Enjoyed working with him. Please pass this note along.
Best,
Marco E