The Car Group

John Le is a true asset to Honda. His customer service skills are outstanding and those skills are what keep me coming back.

Mr. Ortiz, was very friendly, was on top of everything. He got me in and out quickly. Went over everything with me.

Very disappointed with the lack of response from the service manager. I requested a call back today to discuss my dissatisfaction and did not hear back. My brand new vehicle had to be taken in due to a whistling sound coming from the dash when driving. I just got the car on 4/28. To add insult to an already unpleasant experience of acquiring a brand new vehicle with an issue that should of not even have passed quality control, the car was test driven a total of 40 miles apparently to figure out where the noise was coming from when It was very obvious it was from the dash. The vehicle was left overnight and 40 miles is very excessive. Not only does it affect my lease mileage, insurance costs but gas costs. I should have received a courtesy phone call to get my approval on the mileage. This experience has made me lose confidence in Honda. I should not be experiencing this on a brand new vehicle and be left without transportation because of a Honda quality control failure. This has cost me time and Unnecessary stress. Please have someone get back to me asap. hope you can make it right. Thank you.

Arcee was courteous and helpful.

Julie was absolutely amazing and extremely helpful. Norm Reeves Honda you won a customer for life! ????????

I detailed the car before I came to have it serviced,when I got it back from setviceit was wet and spotted, they should have never washed it if you cant give it back to the customer better than when it came in. Sometimes you have to open your eyes. Had a 10:00 appointment, appointments are made so that the service can be done at or around that time. It was only an oil change should never take an hour and 10 minutes to do.

Awesome service advisor! Took good care of me.

I came in because I needed the following service on my vehicle: both shock replacement, alignment, brake pad and brake fluid replacement. I had a coupon for spend 650 get 75 off plus rental and also a coupon for spend 300 get 35 off. I inform the service technician that I understand I can only use one coupon at a time. I told him I would separate the service into two and will come back at the end of the month for the second one so I can use both coupon. That when he ask the manager for an approval to use both coupon for a total off 110 off plus rental. Which was very nice of him. The vehicle was supposed to be ready by Friday I got a call saying one of the shocks was missing so they had to order it and it won’t be ready until Saturday. Saturday comes I get a call from another technician saying there was some communication issues so the vehicle won’t be ready until Monday and that they would take an additional 100 off. Come Monday the vehicle was not going to be ready until Tuesday. I came in on Tuesday to pick up my car and was informed the most they can discount was 10% on labor and parts only. Not only did I not get the discount that was verbally promise but also had to come back and forth several time and it took 4 days longer to get my vehicle service. Next time I will go with my gut and separate out the service to save my self this headache and all my time wasted. Thanks

Thanks for all your help

Good job!

Very disappointed there were no loaner vehicles available. I was misinformed when I scheduled my appointment and then upon arrival to drop my car I had to take an uber home. Otherwise things were good.

Bento is patient to explain to me what needs to be changed and reminders of a few for my next visit. I appreciate Bento's warm and friendly welcome and assisting me through out the check-in, waiting update (things needed to be changed or fixed) and during check out.

Danielle was wonderful and helpful!

Danielle explained why it was best not to rotate the tires since I bought 2 new tires a year ago, & it would be best to keep the new ones on the front.

I was very happy

It would have been helpful to have a loner car available for very long service appointments. Today I was in at 10:00 - and service finished at 3:00. I was told it would be “awhile” ... it would be better to have a more accurate estimate of the time when making the appointment. Thank You

Julie has always done a great job.

Tony Ybarra is the most efficient and professional Service person we’ve known for years. Always best Customer Service. Keep him. Thank you

She was thorough and amazing. Thank you Julie

Mark was exceptional!