The Car Group

Wouldn't do business anywhere else. Danielle is top-notch.

John went beyond expectations by taking care of a recall situation that I had not expected. This saved me from having to bring the vehicle in for additional service at a later date. I appreciate his forward thinking.

Perfect this time. Thanks Ramiro

Wonderful team you have.

Need a overall check list on car . after stolen..not completed...not satisfied to secure a safe ride. Just a thank you! I walked to car in lot.No curve. the worse service ever

I came in for a nail or something in my tire. The intake was fine and it was easy. However, I was given no ETA on the completion, which would have ordinarily not have been an issue except that it took almost 4 hours to complete and in that time I didn’t hear anything at all about the status of my car. I finally went to the service desk because my husband was home with our son and he needed to get ready for work and I had no idea how much longer it would be at that point. The service associate pulled my paperwork from a pile of completed services and told me it was complete but that they also noticed my battery was dead. I don’t have an issue that they resolved this issue I didn’t even know I had. I appreciated it. But I received no notification or heads up that there were any other issues. While waiting for my car, several other people arrived after me and left long before I did. I do understand that different types of service can take different lengths of time, but my issue is the lack of communication regarding how long or the extent of the issues with my car. On top of that, I wasn’t informed about the result of whatever was in my tire. I don’t know if I got new tires or if it was patched or anything. It wasn’t even on my paperwork. I just feel like the communication was really lacking on this visit and I had not experienced that before on previous visits to this location with my previous vehicle.

Terrel & Julian were awesome

Length of time was very excessive at 2hours and 15 minutes for an oil change . Not once did anyone indicate things were delayed or might take longer than expected. Very disappointed in my service this time. I might be in the market for a new vehicle at the end of the year, and this certainly questions my overall Dealer experience....

Juan was great

Yes, a job well done. Plus the car was washed . Thank you.

Terrell was wonderful.

Robert was very kind and helpful

All staff involved performed their duties excellently and completed in a timely manner.

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He made me a priority and my concerns where addressed.

Thank you for having professional help in the management of my car.

Good service

Every time I being to Norm Rees I have experienced fast and great service.

Both Ryan and Kevin were awesome. They took care of my AC service through my warranty and were in constant communication with me throughout the process. I felt that they were making sure that the customer was treated fairly.

Tim was great! Very helpful! Best experience ever