The Car Group

Benito is the best.

Juan was straight to the point on what needed service on my vehicle and made the Sunbit application process easy.

Matthew was very nice and informative. He helped bring to my attention the other services my car needed during my routine oil change. I am just a little concerned that shortly after my visit, my screen is saying "TPMS needs service"

Benito is the best!!! He is professional, understanding, detail oriented, and an expert in his field. Benito delivers exceptional service and I am a happy Honda customer!! Thank you so much Benito for your 30 years of service to our family!!! All the Best, Theodore R

They’re good

Car is fixed same day. Good to go

Great service Thank you

Vianna is professional and sensitive to both needs for me and my Honda. She inquires about how my vehicle is performing and prepares me for what could be needed with my future visits. I have stopped in on non-apt days when I have a minor concern & she investigates snd either finds the simple, easy solution or we then schedule a new apt for service. I trust her judgement completely.

When I went in for my service the advisor asked me what were my concerns with my car. I told him I was there to get my front brakes changed and to fill my fluids and change my key battery. When I picked up the car I was rushed so any problem I saw after I didn’t have a chance to tell the advisor because he was gone. I turned on my car and drove off the lot and I saw on my dashboard that my washer fluid was still low after I specifically told him to fill it up. I decided to go back even though it was a little passed closing time I figured there would still be someone there. And there was another advisor who I told to please fill up my fluids because that’s specifically what I told the other advisor. He gave the porter 2 water bottles and asked me to pop my hood open. If they were going to fill my washer fluid with water I could do that myself. I spend so much money at Cerritos Infiniti service to have someone use some water bottles to fill it up. I told him not to do anything and to close my hood. This is the first time I experience horrible customer service from Cerritos Infiniti... the moment I picked up my car and got my key to me having to go back and figure out why they didn’t do what I asked them to you could absolutely tell that everything was rushed.

I am very pleased with the service and the attention provided on my last visit to Honda.

The dealer does not have car wash. The service inside the dealer it is terrible. They do not offer bottle water and the water fountain is not open to public. There are no bottle water vending machine neither. I asked auto service, finance and other offices for water for my diabetic husband and they said they do not have water for customers. Please have water for customers. This dealer is supposed to be the best in the nation.

This is my second time working with Rossano. After the first time, I knew I could trust him, so I specifically asked for him again to be my service advisor again. Rossano has been nothing but helpful, kind and honest through this whole process. My car situations are complex and I appreciate the fact that he calls to give me updates and explains what is going on with my car in terms that I can understand. He has truly gone above and beyond to ensure that everything is taken care of and I am so l grateful for that. Rossano is such an asset to your company and I hope he receives appropriate recognition and compensation for what he does!

In exchange with Honda

Paul went above and beyond with getting my car taken care of , from getting all the answers from my extended warranty and getting me into a rental . He was keeping updated all day everyday..thank you so much Paul

Good service and atención the adviser very patient and helpful.

John Le always has my back!

Before fixing the car. I want to check to see if the parts are there.

Very happy with service

Lily was amazing!!

A+++ always taking good care of my car. Good communicator and excellent customer service.