One of the best service writers I have worked with.
A true asset to the Infiniti family.
6/4/2021
Liz D. VERIFIED CUSTOMER
Always great service with Ivan
6/4/2021
Tim G. VERIFIED CUSTOMER
Archer was great to work with, he communicated very well. He is knowledgeable about the issue I had with my vehicle and gave an accurate assessment of how long it would take to fix. He also made sure I had a ride back home and back to the service center exactly when he said he would. I appreciate the work Arcee did for me
6/4/2021
Janine L. VERIFIED CUSTOMER
Raymond and Rafael were awesome . The only reason why I continue to service my car at Norm is because of the service reps . It wasn’t for them . I would never return.
6/4/2021
Jimmy M. VERIFIED CUSTOMER
Great customer service from Josue!
6/4/2021
Frank . VERIFIED CUSTOMER
Samuel Tung service advisor really cared and took care of all my problems.
6/4/2021
Willard N. VERIFIED CUSTOMER
John Yarber is the most competent, knowledgeable and honest Service Writer i know. I've been driving for 60 years and owned 20 Infiniti's and wouldn't trust anyone other service person like I trust John Yarber.
6/4/2021
Aaron W. VERIFIED CUSTOMER
Very good customer service helped with what I asked and told me what I needed changed on my vehicle
6/4/2021
Patrick M. VERIFIED CUSTOMER
Arbenz had me smiling. Was clear and knowledgeable about service, cost and time. Thanks!
6/4/2021
Maria A. VERIFIED CUSTOMER
Yes
6/4/2021
Erin Q. VERIFIED CUSTOMER
Manny was amazing! I came in last minute with a battery that died after I parked it and they were about to close. Manny and the team really helped me out last minute and got me out within half an hour without an appointment. I’m very thankful because I start a new job in a couple days and would have been petrified if I didn’t have my car to take me. I’m eternally grateful for all their hard work and cannot express my gratitude enough! Thank you for employing such amazing people who have compassion and understanding towards people on a bad day. They did everything they could to help and even cleaned the outside of my car too, I almost cried form happiness. Thank you again so much guys I really appreciate it and it meant the world to me.
6/4/2021
George W. VERIFIED CUSTOMER
Yes, Viviana Saenz is really an Excellent Service adviser. I have been her loyal customer for 5+ years. She is friendly and professional, has had always patiet to explain all my questions. I am 100% Satisfied with her services as well as with Norm Reeves Honda.
6/4/2021
Kimberly F. VERIFIED CUSTOMER
Juan Luna my agent was so nice and helpful . Great customer service he was letting me everything I needed for my car and wait time.
6/4/2021
Carol D. VERIFIED CUSTOMER
Viviana went over the top with service. Have always been happy to have her as my service advisor. She is wonderful!
6/4/2021
Alicia C. VERIFIED CUSTOMER
Your Representative was courteous and professional. I was received during my appointed time and my car is running great. Thank you!
6/4/2021
Linda H. VERIFIED CUSTOMER
The service representative was great.
6/4/2021
Hossein S. VERIFIED CUSTOMER
Out service advisor Omar was super helpful and dedicated to check everything for us and make sured we got all our services that we needed done. There was a huge traffic we got late to pick up the car but Omar waited for us. Much Appreciated
6/4/2021
Kari J. VERIFIED CUSTOMER
We have nothing negative to say. You guys were quick and thorough. Thank you!