Awesome service. He helped me any way there is. Super !!
6/5/2021
Troy S. VERIFIED CUSTOMER
Was in and out thanks for everything vw
6/4/2021
Faben W. VERIFIED CUSTOMER
Danielle did an amazing job conducting my scheduled appointment. She was polite, cheerful and very helpful in answering all my questions. It is obvious that she is an asset to your dealership.
6/4/2021
Lynn G. VERIFIED CUSTOMER
John was helpful and courteous. The service was prompt and your facility is spotless and comfortable. Thank you for your great service.
6/4/2021
Shawn C. VERIFIED CUSTOMER
Terrel was fantastic!
6/4/2021
Catherine W. VERIFIED CUSTOMER
Jacob was very nice and amazing. He went above and beyond. He also set my phone up with the Bluetooth car radio. Thank you so much Jacob. Your the best and we love our car ????
6/4/2021
Abdul D. VERIFIED CUSTOMER
I am very pleased for my car service I had with Mitch Akers best service at Honda dealer. He was very kind and friendly and done all the services.
6/4/2021
Bin Z. VERIFIED CUSTOMER
??????
6/4/2021
Pamela D. VERIFIED CUSTOMER
The wait was much longer than anticipated but Jason kept me apprised & was very courteous.
6/4/2021
Tarah L. VERIFIED CUSTOMER
I was expecting a call back from Mitch Akers on 6/2 re: my Insight which has 17,000 miles on it and apparently was diagnosed with 1 bad rotor. . .
Mitch and another service rep agreed that the wear for a new car is unusual. Mitch said he would talk to the supervisor and call me by noon on 6/2. I haven't heard from him. I called the number he left in the voicemail and it is "unavailable" (bad number)? Mitch told me he would talk to the supervisor about the rotor and I wouldn't have to pay for a replacement. I drive less than 15 miles a day in that car and it was garaged for 8 months during Covid. . .but the rotor is shot?? This is my FIRST Honda purchase. . .so far, I'm disappointed in the service, and quality of parts on the car. I shouldn't be paying for a new rotor this soon.
6/4/2021
Precious Q. VERIFIED CUSTOMER
Rafael Gonzales Moran did a lovely job!
I appreciated him seeing my car quickly as possible of which I did not expect.
Rafael assured me that someone would service my car and get back to me with a detailed report and what was wrong with the car.
Rafael did just that! He called and reassured me that my car was serviced and let me know the expenses of which to pay.
Rafael explained the issue or what the potential issue could be and notified me along each step of which I was very appreciative for.
Unfortunately my car wasn’t serviced fully due to a mechanic error and I received my car doing the same thing I brought it in for.
Rafael handled my upset tantrum with grace and let me know if it was an error on their end he was willing to take a look and fix it
Rafael reassurance wowed me and I have to say although I was inconvenienced he let me know that my vehicle will be taken care of fully
When I returned for my vehicle a second time he was apologetic of the situation and brought me so much compassion and peace
What an amazing employee Ford has!!
Thank you once again!
6/4/2021
Lim T. VERIFIED CUSTOMER
I m very happy for all the work that has been done by Ramiro .
Thank ,
6/4/2021
William (Bill). VERIFIED CUSTOMER
Very prompt and clear in his conversation
6/4/2021
Oscar R. VERIFIED CUSTOMER
Service advisor was great!
6/4/2021
Tariq Z. VERIFIED CUSTOMER
Good job ???? ????
6/4/2021
Kim B. VERIFIED CUSTOMER
As always it's a pleasure working with Byran very polite young man my only problem is that the service people should set the clocks back how they have them other than that it's it's been an enjoyable time doing business with you guys
6/4/2021
Merrilee G. VERIFIED CUSTOMER
Always a great experience- having had service here for years- much closer to Irvine NR but won't change.Thanks
6/4/2021
Thomas L. VERIFIED CUSTOMER
Mr. Timothy O’Neil was super efficient, provided excellent customer service, gave updates on progress of what was being done to the vehicle and when it was ready to be retrieved.
Mr. O’Neil knows house job and does it very efficiently in a superior manner.