I’m used to getting a Welcome text from my service advisor within minutes of dropping off my vehicle. I never received a text message until I called the service department for a status update almost two hours after dropping off the vehicle. Then...it was another 40 minutes before I got an update. What I finally received was supposed to be the inspection report with recommendations. It was blank. I went in expecting to spend less than $100 for an oil change, then was quoted upwards of $300. I accepted the proposed work and then received notification that an additional $330 was being suggested. As a teacher entering summer (a time when I am not paid), this is an unreasonable expense for a 5-year old vehicle that I’ve had for only 1-1/2 years. This is not about the service advisor, but rather what might possibly be overpricing. I want to continue to bring my vehicle to the dealer for its service, but I feel that every time I come in there are recommendations for very expensive work. It seems that there may be unnecessary recommendations OR the vehicles manufacturing needs a major overhaul to limit the early problems with the vehicle.
6/6/2021
Reymundo S. VERIFIED CUSTOMER
excellent experience. Thank you!
6/6/2021
Ricardo N. VERIFIED CUSTOMER
Trinity was awesome! Great customer service and directly to the point. I was offered services but never pressured. I left happier than I arrived.
6/6/2021
Marishka B. VERIFIED CUSTOMER
Anthony Sanchez was super helpful and welcoming. Great customer service representative.
6/6/2021
Gentre T. VERIFIED CUSTOMER
Anthony is a tremendous sales rep. I have been coming to Norm Reeves for 6 years because everything from sales to mechanics are excellent.
6/6/2021
Sandra M. VERIFIED CUSTOMER
Thanh is great, he is informative and helpful.
6/6/2021
Sang L. VERIFIED CUSTOMER
I received genuine help from a man named Miguel. I loved the fact that he noticed me coming in couple of times and helped me right away with my issues.
6/6/2021
Michael M. VERIFIED CUSTOMER
Great Service! Thank You!
6/6/2021
Daniel K. VERIFIED CUSTOMER
Trevor has excellent customer service skills.
6/6/2021
Stephanie G. VERIFIED CUSTOMER
When a customer make makes an appointment they are not told that that is just to check them in and not the start of their appointment time. I sat there for half an hour before my car is actually worked on. To me there should be better communication on behalf of Honda and I will more than likely not be going back to that location
6/6/2021
Guadalupe F. VERIFIED CUSTOMER
Very helpful ,I was satisfied thank u
6/6/2021
Guadalupe R. VERIFIED CUSTOMER
Edwin was great. Friendly and kept me updated through the process. Got me a Lyft so that I’m not waiting in the lounge for 2 hours. Thank You Edwin for all the help and for explaining everything in detail!
6/6/2021
Maria B. VERIFIED CUSTOMER
I’ll b back!!????????????????????????
6/6/2021
David P. VERIFIED CUSTOMER
Robert was completely helpful in getting my vehicle in for servicing and also in completing the transaction in getting me on my way.
6/6/2021
Alexandria L. VERIFIED CUSTOMER
The part necessary to service my vehicle had not been ordered, so instead of being a one day service (as scheduled and confirmed) it became a two day service. Which I only learned once I arrived. So I had to make last minute arrangements to be able to return the following day.
6/6/2021
Randall L. VERIFIED CUSTOMER
Always great service with Benito!
6/6/2021
Melanie G. VERIFIED CUSTOMER
Bryan was very polite and very helpful. Service was great :)