I took my car in for brakes. Got my cat back an hour and a half early from what they said and replaced my battery. Great job!!
6/6/2021
Arlene W. VERIFIED CUSTOMER
$52 dollars for an oil change is a little excessive. As much as I like bringing my car to Honda to get it serviced, the cost to do so is becoming prohibitive. Your service fees are VERY high. I may have to start shopping around for better service deals. The service i had in December to change out fluids was close to $1000.00. I still can’t get over that!
6/6/2021
Chiaan H. VERIFIED CUSTOMER
Friendly. Promptly. Good recommendations. Great service.
6/6/2021
Bijan A. VERIFIED CUSTOMER
Super helpful and great service!
6/6/2021
Philip H. VERIFIED CUSTOMER
Satisfied with your service
6/6/2021
Amparo H. VERIFIED CUSTOMER
Best service ever
6/6/2021
Susan L. VERIFIED CUSTOMER
Dominick was very helpful and car was serviced way faster than anticipated!
6/6/2021
Lorraine C. VERIFIED CUSTOMER
Jaryd was very professional and helpful with my service.
6/6/2021
John S. VERIFIED CUSTOMER
She was very courteous and helpful.
John
6/6/2021
Miguel P. VERIFIED CUSTOMER
Professional well manner guy.
6/6/2021
Oscar A. VERIFIED CUSTOMER
I was able to resolve with the manager but definitely have felt the quality of your service decline over the last year. Julie was not personable and didn’t really follow up even though she was asked. My husband try calling her multiple times and calls were dropped. He asked for a total before work was going to get done and we never received it until the car was ready. What about if we didn’t have the money to pay for it. I bought my car with you folks back in 2008 along with getting service with you guys. My mom and my brother as well as multiple friends have bought or leased cars with you folks after I have referred them to you. If it weren’t for Victoria I believe the managers name was, I would have most likely not have returned. Last time I also had a bad experience after I waited over 1 hour in my car waiting for an associate to help me after having an appointment. I completely understand that staffing has been difficult but over booking and falling short in your customer service is what will cost you lots of business specially right now.
6/6/2021
Maria C. VERIFIED CUSTOMER
Lilly was friendly and personal as well as professional. Her personal attention made me feel at ease and comfortable. She kept me up-to-date and well informed on the progress with my car. My last experience was professional but very impersonal. I really appreciate Lily’s professional and friendly personality. It’s that personal touch that will keep customers coming back.
6/6/2021
Enrique G. VERIFIED CUSTOMER
First time at this Honda dealership very satisfied with the service.
Thanks
6/6/2021
Laurie H. VERIFIED CUSTOMER
Raul is great! You are short staffed and it took two days to do a minor service on my car with an appointment! I will probably start looking fir another VW dealership who has a Service department.
6/6/2021
Marcella M. VERIFIED CUSTOMER
Paul was absolutely fabulous with customer service!!
6/6/2021
Samuel M. VERIFIED CUSTOMER
I called on Thursday to get an apportionment for Friday. I couldn’t get anyone on the phone. I left a voicemail, used the online chat to get a call back, waited a few hours and still no one called me back. I called a few more times and finally got through to someone. I got an appointment was told it would be done around noon. I dropped off my car at 8:30am it wasn’t done until 3pm and I only knew it was done because I had to pick it up. No one called me or told me it was ready. It was an easy recall fix that shouldn’t have taken almost 7 hours. The front desk is understaffed or not picking up phones.
6/6/2021
Lizette C. VERIFIED CUSTOMER
Great customer service!
6/6/2021
Sue B. VERIFIED CUSTOMER
Benito is our “go to” guy with our 2 Honda cars (Civic and CRV).
We trust Benito and he always delivers excellent service.
6/6/2021
Micheal P. VERIFIED CUSTOMER
Thanks, Ivan!
6/6/2021
Beverly P. VERIFIED CUSTOMER
Paul was very professional and helpful. He called me throughout the day to let me know updates on the progress of my car. I appreciate the attention he gave me. Thank you so much
Beverly P