Had to schedule a visit for 10am. Once scheduled I was told i wouldn't get an answer until later that day 3pm. Then I was told my car would not be ready until Monday before lunch. Then I received no answer and I called to only be told it wouldn't be ready to later that day at 3pm. Once I got frustrated I was told it would be ready by 1. I received the call at 12 to let me know it was done. Not sure why all the run around, but I will not be returning.
6/8/2021
Mark S. VERIFIED CUSTOMER
Great service and communication from Ramiro ****. Could not have been better.
6/8/2021
Garrettt A. VERIFIED CUSTOMER
Everything worked out great, Lilia was attentive and helpful in explaining the service package I purchased.
6/8/2021
Eugene P. VERIFIED CUSTOMER
Vary good
6/8/2021
David G. VERIFIED CUSTOMER
The service advisor kept me informed on how my car was doing and everyone was Polite. Thank you
6/8/2021
Paul B. VERIFIED CUSTOMER
Service was quick, efficient, and effective. Staff were courteous and helpful.
6/8/2021
Tennel C. VERIFIED CUSTOMER
Every thing was good service was in&out
6/8/2021
Jose S. VERIFIED CUSTOMER
Great service
6/8/2021
Adrian Cardenas. VERIFIED CUSTOMER
El sr Javier peña fue muy amable conmigo y el servicio a mi carro fue muy bueno estoy satisfecho con el servicio de NORM REEVES HONDA CERRITOS
6/8/2021
Eric C. VERIFIED CUSTOMER
Excelente Job thank you
6/8/2021
Michael M. VERIFIED CUSTOMER
Great customer service
6/8/2021
Chhay E. VERIFIED CUSTOMER
Even though I was satisfied with the service
I informed Ric that I will be waiting for my vehicle to be completed at the waiting area, he didn’t come to get me instead he called my phone which I didn’t have it with me at the time to inform me that my vehicle was ready. So, I was waiting 9am to 3:3pm. He called me at 11:30am to let me know it was read; he should have come to the waiting area to get me. So, the communication process may need some improvement.
6/7/2021
Brigy A. VERIFIED CUSTOMER
Very good customer service!
6/7/2021
Larry W. VERIFIED CUSTOMER
Daniel is the best! He always takes very good care of me in my car.
6/7/2021
Karla S. VERIFIED CUSTOMER
The process was quick and received awesome customer service. I will definitely be coming back to do my services here! Thank you!
6/7/2021
Candice D. VERIFIED CUSTOMER
WILL DO!!
6/7/2021
Bernadette V. VERIFIED CUSTOMER
The help was totally great’ very polite ????
6/7/2021
Byron W. VERIFIED CUSTOMER
Great service and communication. Thanks!
6/7/2021
Alden A. VERIFIED CUSTOMER
Nate provided excellent customer service and I will not hesitate to go back to speak with him and the team if anything else comes up.
6/7/2021
Anthony S. VERIFIED CUSTOMER
Jennifer was friendly and professional. She listened and took the time to make us feel like all of our concerns were heard and understood. Would definitely like to work with her again.