The Car Group

Professional and caring! Thank u!

Dillion was very helpful and friendly. Was a big help in getting our son’s car battery replaced under warranty.

Finish on time.

John Le got my car in and out in a speedy amount of time, he also was able to schedule me a ride home which I did not expect. Norm Reeves HB will continue to get my business ! :)

I truly appreciate Tony’s help on correcting the problems I had discovered (as well as Artie).The job is well done. Thank you. P.S.Please thank Artie for me.Take care.

Customer service, Gabriela Dominique was great! Very polite, informative and helpful. Very happy with the wait time, only 1 hr. As I waited inside the dealership.

I have a question hope you can help me. The service report shows my car has Fluid Leaks:Engine/Transmission. I want make sure, is Engine or Transmission leaks and how much cost to fix it. Please let me know. (my name: Alexander C

Everything went well, Trinity was really nice and respectful. As a new car owner, the only thing I wish went different was the explanation of the services I was being charged for. I went in thinking I needed just an oil change and other services were added to my bill without proper explanation of what each service was for. One service was dealer recommended but I was not given the option, nor asked, if I wanted that service or not. It was simply added to my bill without my full consensus. It wasn’t until I was waiting in the lobby and read my full invoice that I went up to trinity and asked what that was for. She told me my car didn’t really need it but it was recommended. If she would have explained that to me prior to me signing the invoice then I would have been less upset with my service. But knowing that there are many people who aren’t experts in cars it makes me question if I should return to Norm Reeves for service or simply find another Honda location that does care about it customers. I’m not saying Trinity wasn’t great, but it would be great if Honda would take care of its customers and actually explain the services they are asking you to pay for instead of just listing them on an invoice and expecting you to pay such amount. There is no need for a representative to call me, just wanted to share some feedback from my experience.

Great customer service. Professional and thorough

Arbenz was great. Friendly, attentive and considerate. Give him a raise!

Only thing that was not done was a millage reminder for next visit was forgotten but not a problem

Valentin very helpful..but my car is still making noise not happy with service done on the car

After the recall service I had, the gas lid could not open and I had to come back to fix it.

Samuel Tung is very professional and helpful Honda employee. He even called Diamond Honda of PH to verify what was previously done on the Pilot’s maintenance. He is great asset to Norm Reeves Service Team.

What a great guy! Dominick kept me informed and updated on my car.

Omar was very professional and took good care of us and saved my wife and myself On our repairs

Edwin Rivas was very helpful and professional. Glad to see Isaac Diaz get promoted to manager.

Bryan Salas was professional and answered any questions I had,and he assured me my car would be ready in no time.Thank you

John is super nice and the service took less time then I thought!

Robert Bautista was able to assist me as best as possible and I was completely satisfied! I had work and was worried I’d be late, but Robert made sure the car was ready long before my shift started so I really appreciated that about him!