The Car Group

As always Benito hoes above and beyond and always offers great customer service… I get my car serviced at norm reeves because of him!

Trinity always does an amazing job and keeping me informed. And making sure I have all the information I need before making a decision on services found. I always come back hoping to get her!!

Experience here is always pleasant.

Awesome

Staff was friendly and service was completed ahead of schedule. Also, the coffee machine is excellent.

Great service.

I always appreciate the great service!

They were professional, thorough and quick.

Julie Canales is always kind and helpful

Thanks for the good service!

Michael provided me with great customer service! He was polite, helpful and friendly. Awesome job ????

good coustmer service

It was great working with Louie! He was very prompt in getting back to me always. Thanks for the loaner car!! My car is working great with the new screen so far!! You guys have a great service dept too!!

Thanh is always someone I look forward to. Thank you as always for having him. He's the best!

Very pleased with the service!

Thank you Trevor for giving excellent service and having car ready quick.

I am very satisfied with the service U received. Trevor was very professional and knowledgeable.. he answered all my questions no matter great or small. I received great customer service from this young man. A great pleasure!!!

To Whom It May Concern, I am writing to formally express my dissatisfaction with the recent customer service I received at your dealership, specifically regarding the handling of my Ford Maverick service and my interactions with your representative, Jesus ****. On September 30th at 11:58 AM, I received a phone call from Jesus reminding me to complete a customer satisfaction survey. During the call, he stated that I had not given him a 5-star rating and implied this would significantly impact his pay. Until that point, I was unaware the survey had even been sent, and by the time I checked, the link had already expired. Since that call, I have noticed a significant decline in the level of communication and service I’ve received from Jesus. Updates regarding my vehicle stopped, and my text messages went unanswered. For example, a replacement radio part arrived on October 3rd, but the installation was delayed until October 7th—despite service being available on Saturdays. I dropped off my truck on the afternoon of October 7th, expecting both the radio installation and the correction of an issue with the door handle protective film. This film was initially applied on September 22nd but was improperly installed, containing lint and hair underneath—a poor outcome for something I paid nearly $900 for. I was informed that the technician responsible for the film installation would be in on Wednesday, October 8th. However, he did not show up. Days passed with no progress or updates. I finally received a text from Jesus on October 10th stating there were programming issues with the radio and that my rental would be extended until Monday, October 13th. He also said he would follow up on Monday or Tuesday. Despite this, I received no further communication. I texted Jesus twice on October 13th—once at 12:15 PM and again at 3:00 PM—asking for an update. I finally received a reply stating it was his day off. I find it concerning that no one else seemed responsible for updating me on my vehicle’s status in his absence. On Tuesday, October 14th, I still received no updates. I decided to visit the dealership at 3:40 PM, where I was told Jesus was in a meeting and asked to wait 20 minutes. At 4:38 PM, he finally informed me the truck was still not ready—the door handle film had not been installed. From October 8th to October 14th, no one managed to complete a simple film application. When I asked for an explanation, I was told the technician did not show, and then that it had rained—despite the fact that your service area is covered. When I asked why I wasn't updated sooner, Jesus replied, “I didn’t have time,” and that other customers were ahead of me. Frankly, this experience has been extremely disappointing. I feel that ever since the issue with the survey rating, I’ve been treated as a lower-priority customer. My time has been repeatedly wasted, and the lack of communication and accountability has been unacceptable. Dealerships are built on trust, and this experience has completely eroded mine. I will no longer be servicing my vehicle at this location and will be taking it to a different dealership going forward. This is the review Jesus **** was so eager for. Showing up to work is not enough—what matters is the follow-through, professionalism, and respect for customers' time and trust.

Viviana is a great service consultant and I always select her to work with whenever I come in for service. She is friendly, pleasant and helpful in explaining everything. She is great!

Easy to get the appointments. And the work was done in one day