The Car Group

Outstanding customer service and took less time than expected. Thank you

Excellent

Liked I was in and out in less than an hour.

Simona is fantastic. I appreciate the time she takes to make a personal connection with her clients— she really goes above and beyond. On a different note, I do wish they would run my car through the wash. I bring it to a dealer for the aforementioned higher level of service and would like to see that. Might be my fault for not asking though.

Great response time and friendly staff.

I’m not at all satisfied with what I was told about the audio system. If there’s a problem and people have complained about messing up then why hasn’t the issue been corrected?

I really like this store customer service Viviana was amazing with my repair I also renew my lease with Leo and it was a really good deal

Leo makes every transition with my vehicles, exceptional. I am a loyalty customer with Honda and I really do feel that Leo is an asset to your company. I followed him from Long Beach to Cerritos just to have my vehicle serviced. He is very pleasant accommodating and knowledgeable of all products and maintenance. Thank you for hiring exceptional help. Sincerely Christy Hansen.

I took my vehicle in for an oil change, tire rotation and brake inspection. None of my fluids were topped off (brake fluid was low and windshield wiper fluid empty). The front passenger side tire appears to have been switched with the front drivers side tire and I didn't even get the next service reminder label on my windshield.

Edward was very kind, quick, and professional. The shuttle drivers were kind and respectful. I heard someone complain without merrit but clearly that person was having a bad day and our driver assured them getting to their car was priority after they dropped me off since we were headed that way. Good job by all.

Manny Sanchez was a really good worker and person I thought I had messed up something bad from my car and he said it was just a tire and was gonna need an alignment.

Josh helped with my issues a lot and was very professional.

Thank you!! Always a pleasure!

Pleasant friendly and delivered faster than estimate.

Fast service and super friendly customer service from Valerie

I sure will.

Miguel Cabrera kind courteous professional very thorough in the care for my car

The service provided was excellent

Vanessa was great and very knowledgeable! She provided me with her number for future questions which is very helpful!

I bought my car used 3 days ago, from another Honda dealership in the vicinity. And let’s just say they made me absolutely buy something that was an optional addition to the car. But they kept on making it seem that I have to buy it with the car no matter what if I wanted the car. I should have walked away then but I didn’t now I’m paying extra for a security feature I didn’t even want. And then I found out I had to do a system update on the car. And I talked to a different Honda dealership in the area. They told me that just to inspect my vehicle it would be 180 dollars even though I told them I just need a system update on the infotainment system and that I had the manufacturers warranty on it. I don’t know if it was just a personnel that was untrained or what. So I rescheduled my appointment with Norm Reeves Honda. And the level of customer service and clarity that I got from this store was beyond my expectations. They were all a great help and kept me updated through the process of my car being ready. I just want to say thank you to them for helping me with this easy task and not saying that they might have to charge me 180 just for an inspection of the vehicle. I will be coming back to this store and I don’t think I’m going to concern myself with any other Honda except norm reeves Honda