John went the extra mile by advising me that I still had time remaining on my warranty. That saved me approximately $600.00.
Thanks John.
8/3/2021
Taylor H. VERIFIED CUSTOMER
I Wish you had a oil change package like other dealerships. I won’t be back for an oil change since I can get three oil changes for the price of your one at other dealerships.
8/3/2021
Joseph O. VERIFIED CUSTOMER
Had appointment was there almost 2 hours Jamie was good put for simple things 2 long.Not to what I expected.????
8/2/2021
Jeffrey B. VERIFIED CUSTOMER
Kevin did a great job. He listened to my concerns and time constraints, and had the work done within the time limits I specified.
8/2/2021
Jose C. VERIFIED CUSTOMER
Like i sId on the last comment i sent. It was not so much Anthony the issue i had it was that they could not find why my radio screen went blank for 3 days and monday morning when i was going to my appt at norm reeves it came back on by itself just like it went blank by itself. Since then i got one meassge that said something like there is an problem with the Turner or something to that effect.
8/2/2021
Edwin C. VERIFIED CUSTOMER
Omar was very good and helpful during my visit. He explained everything clearly to me and ensured that I got what I needed to do done.
8/2/2021
Manuel G. VERIFIED CUSTOMER
Mr. Torres was very helpful & kind.
8/2/2021
Pedro B. VERIFIED CUSTOMER
Excellent customer service he was great explain everything to us thank you for your service
8/2/2021
Hilda T. VERIFIED CUSTOMER
Daniel was very helpful and courteous. I appreciated working with him.
8/2/2021
Frank O. VERIFIED CUSTOMER
My initial experience was not good my vehicle was there for 2 weeks evelyn esquival was initially helping me and it seems as if my vehicle was misplaced or not getting the proper work done on it in order to get to the root of the problem once Daniel took over things went a lot quicker I most likely will not be bringing the vehicle back for service
8/2/2021
Lisa C. VERIFIED CUSTOMER
They were very courteous and explained the problems to me . The service manager made sure I was very happy with the service ,this is my new go to Subaru dealership.
8/2/2021
Jean M. VERIFIED CUSTOMER
Alex and Lonnie are super employees - and David from a previous visit. Now that is Customer Service supreme! Thanks!
8/2/2021
Elizabeth Z. VERIFIED CUSTOMER
He is a great guy, was very helpful and I’m glad he attended me! Thank you again Trevor, I appreciate you and your awesome service!
8/2/2021
Francisco S. VERIFIED CUSTOMER
Ramiro Montes took care of my car and got my car on promised time it will be completed.
8/2/2021
Kim B. VERIFIED CUSTOMER
Great service
8/2/2021
Kellie Leann. VERIFIED CUSTOMER
Anthony was great!
8/2/2021
Cecilia G. VERIFIED CUSTOMER
Thank you Julie
8/2/2021
Glen S. VERIFIED CUSTOMER
Excellent service
8/2/2021
Troy G. VERIFIED CUSTOMER
Samuel was very helpful in my visit to Norm Reeves. He was upfront with me concerning how long my wait time would be in addition to the cost of the service I was requesting. He is a wonderful example of the top-tier service people can expect when coming to Norm Reeves Honda in West Covina.