The Car Group

Wow! Where do I begin. I drove to the dealership to have a brake problem looked at. I was told that no walk ins were being accepted that day and to call and make appt. I did get an appt. for the next day via phone call. A short time later received an email to confirm the next days appt. however it was for a different time than the one I was given over the phone. 2 more phone calls to confirm that the email was incorrect. Took my car in the next day (9am) which they did receive. I was assured to be contacted by 2pm for update on my car status. When I got home I noticed that description of my brake problem was not as I had stated. At 2:30pm I called the service vehicle status line and was met with general service voicemail. I ended up leaving 3 messages requesting an update. In addition, I sent two texts requesting same. By 4pm had not heard anything. I called again but used the appointment line to get a real person. When I asked to be transferred to my service rep directly, I was was told he was not working that day. (I had left my car with him at 9am). Finally I was connected and was told vehicle would be ready the following day. Danial Sanchez, my rep, put a rush on the job and called me to pick up vehicle early to enable me to leave on a trip out of town. He was the bright spot of my experience.

Employees very helpful

Exceptional service provided by Phan

Did not disappoint! Great service and time it took to repair.

Rafael was extremely professional and nice. He answered all my questions. Give him a raise. Thank you

Great service!

Brandon took the time out to make sure that my concerns where taken care of. He made me feel like I was family. Norm Reeves honda is my honda store..

The service was great! Excellent customer service im definitely coming back for next oil change

Terrel provided excellent service.

Great service!

He did a great job

High performance service writer.

Excellent customer service, Mr lingao went far and beyond to gave me what I need, he is very professional and courteous, I thank him for everything he did

Tony has always help me on my car service, He's always ready to help in anyway possible. He's a great guy ????????

Brandon was professional and personable. Id like to continue and work with him in the future.

Excellent service by Arbenz.

Omar was great, very helpful!!

Julie is the #1 Service Rep at Norm Reeves. I will only work with her. She takes wonderful care of me and is super knowledgeable about service and repairs. I trust her. I’ve been at Norm Reeves since 2000.

I was able to schedule same day appointment. Jacob was friendly and answered all of my questions. He gave me an estimated time for my car to be serviced, and I was able to pick up my car at the time he estimated. Great customer service over all.

Quick, convenient & done very efficiently! Great job, Team Honda HB!