The appointment was easy to make. Based on previous service records, Danielle recommended certain additional work which was appreciated. Also, she arranged for another technician help in pairing a new phone to our car. A terrific automobile and dealer.
8/3/2021
Pamela P. VERIFIED CUSTOMER
Thank you for informative and excellent service.
8/3/2021
Sohee S. VERIFIED CUSTOMER
He is pretty kind and nice employee!
8/3/2021
Judy W. VERIFIED CUSTOMER
I was very pleased with the service. The staff was very friendly and helpful. It was easy to set up an appointment. I liked the text updates. I will definitely return for additional maintenance of my car.
8/3/2021
Scott W. VERIFIED CUSTOMER
Handled the issue in a short time, as promised.
8/3/2021
Mark G. VERIFIED CUSTOMER
Great service!
8/3/2021
Modesta C. VERIFIED CUSTOMER
Joshua Martinez has amazing customer service. I forgot to mention it the last time he assisted me. You have a great team!!!
8/3/2021
Cristina C. VERIFIED CUSTOMER
Thank you to Brandon he is always super helpful when I got to take my car for service.
8/3/2021
Alain V. VERIFIED CUSTOMER
Very professional and took care of all my concerns.
8/3/2021
Regina W. VERIFIED CUSTOMER
You were very busy and the wait was long but you were fair in all you did.
THANK YOU
8/3/2021
Robin G. VERIFIED CUSTOMER
Prompt, friendly service
8/3/2021
Gregory W. VERIFIED CUSTOMER
I made the appointment to have the oil changed and a replacement key made.
The oil was changed, then I was told that even though I had an appointment to have the key made they didn’t have the key. No one told me this until after the oil was changed.
I got a very rude attitude from the person assigned to my service appointment. I was told that it’s not their job to make sure the key was in stock. No apology was given, just the rude attitude that it’s not his job to make sure everything is done to help me out.
I drove away and had to drive back to the service center. The person that changed the oil didn’t clear out the maintenance message. So I had to wait for someone to come outside to my car to clear out the message. Again I was given a very rude attitude and told I need to learn to clear out this message on my own.
Great and amazing customer service from the Service Center at Norm Reeves.
8/3/2021
Tin D. VERIFIED CUSTOMER
S
8/3/2021
Lois R. VERIFIED CUSTOMER
Courteous ,thorough not afraid to negotiate for me with his manager on my behalf when the price way above my pay grade to repair my cars.
8/3/2021
Phyllis L. VERIFIED CUSTOMER
Terrific service advisor. Provided an accurate and thorough estimate, checked on our extended warranty for one repair which was covered ???? And, had a trade in appraisal done keeping me informed all the time even on his day off. What a great asset for your dealership!
8/3/2021
Michael D. VERIFIED CUSTOMER
Robert was the gentleman who helped me out. Really cool guy, I had a couple questions and he gave me quick easy answers. That mans got the knowledge to do his job and he does it right. Great guy
8/3/2021
Christina M. VERIFIED CUSTOMER
Great customer service! Very helpful and explained everything step by step, thank you!