Edwin Rivas was great and I appreciate working with him on getting my car serviced.
9/4/2021
Michael P. VERIFIED CUSTOMER
100%
9/4/2021
Eddie H. VERIFIED CUSTOMER
Center console was scratched with what looks like clipboard, computer or whatever is used to check car with. Can’t believe service team is not more careful with these things. This was first time servicing my new car with 5k miles and don’t think I will be coming back here.
9/4/2021
Paul Kintanar. VERIFIED CUSTOMER
Good Service!!!
9/4/2021
Salvador M. VERIFIED CUSTOMER
Very satisfied with what Ramiro Montes does for us every time we need service .Very good employee
9/4/2021
Cheryl L. VERIFIED CUSTOMER
Arcee goes above and beyond his pay grade. Please see to it that he gets a wonderful bonus this end of year!
9/4/2021
Gary Lawrence. VERIFIED CUSTOMER
I had an appointment at 940 AM, I waited 25 minutes, I saw 5 employees walked around without doing anything, no one acknowledged me. I asked someone that I needed to go to work, he took my phone number and I left my car. I missed two calls, I called the service department who said someone would call me again. Transferred me to supervisor twice who did not answer. I never got a call again. I received a text that my car was ready. Overall, your service department had a lot of employees who were talking and walking around in front of me, ignored me and made me wait. I don’t think I want to experience this again.
9/4/2021
Ashley S. VERIFIED CUSTOMER
Bryan was fabulous. What occurred had nothing to do with him. We were quoted a price for the transmission fluid change. I verified with the service dept employee to make sure he gave us the correct price because I was quoted a higher price before. He confirmed it was around $176. Come to find out he wasn’t correct. If I would have know the price was that much more I wouldn’t have come in yet. Seeing as this was one of my main reasons for coming in and I had to take time off work I couldn’t leave without the work done. The manager only gave me 20% off of the labor for their mess up. I really question if I will continue to service my Honda’s at Honda dealerships.
9/4/2021
Daryl D. VERIFIED CUSTOMER
Omar provided excellent customer service!
9/4/2021
Michael V. VERIFIED CUSTOMER
Matthew quickly and effectively resolved a scheduling issue with the appointment I made on your website. He moved my car into queue and the service was performed as I had hoped. He also agreed to replace the battery in one of our fobs that I could not do. Matthew was a delight to work with and a good representative of the Honda brand.
9/4/2021
David J. VERIFIED CUSTOMER
Joshua Martinez is an excellent employee.
9/4/2021
Nancy H. VERIFIED CUSTOMER
As always Gary, my service advisor, gets the work done fast and understands my situation whenever I am there at this dealership. Thank you Gary for your kindness and great service every time.
9/4/2021
Corinthian C. VERIFIED CUSTOMER
Mariela was very helpful.
9/4/2021
Frederick T. VERIFIED CUSTOMER
Heman never fails to deliver top notch professional and courteous service, he is our go-to service advisor.
9/4/2021
Lineth S. VERIFIED CUSTOMER
No complain very satisfied to your service
9/4/2021
Anel B. VERIFIED CUSTOMER
Great service! Thank you
9/4/2021
Elizabeth B. VERIFIED CUSTOMER
I always get great service from every employee at Norm Reeves Honda West Covina
9/4/2021
Joana G. VERIFIED CUSTOMER
Mr Anton was great. He greeted me,answered all my questions. Very polite i just cant say enough good things about him. Excellent service
9/4/2021
Kyle J. VERIFIED CUSTOMER
Give Omar a raise. I’m only bringing my vehicle back if Omar is there, and received his raise.
Capeesh?