Floor mats were missing
Car had less than 1/4 tank of gas
Under hood dirty and dusty
Pdi sheet was not checked off or completed
9/11/2021
Susanna L. VERIFIED CUSTOMER
VERY good job done by Mark.
9/11/2021
Daniel S. VERIFIED CUSTOMER
Thank You Arbenz For Being Awesome! Best Service Great Disposition and super happy with the service. And I am looking Possibly sell my Honda in the next 4 Months...But not for Atleast 3 Months...unless other circumstances change. So Ple a se do Not Request a Time to Appraise the vehicle in person until Mid November. IF I do get a circumstance change before then I will request the appraisal before then. Thank You for your Understanding and the Amazing Customer Service!!!
9/11/2021
Eljay B. VERIFIED CUSTOMER
Awesome job Miguel, thank you for the excellent service!
9/11/2021
Gary J. VERIFIED CUSTOMER
Tony was very professional, knowledgeable and friendly. From the time Tony meet me when I first came to the dealership to updating me on the progress of my vehicle. Norm Reeves is very fortunate to have Tony as a service advisor.
9/11/2021
Victor D. VERIFIED CUSTOMER
Excellent Customer Service
9/11/2021
Carolyn R. VERIFIED CUSTOMER
Brandon has been the person I go to whenever my car needs to be serviced.
He is very transparent when it comes to my car. He lets me know what will be done to my car and explains things to me so I understand what is being done to my car. If I have any questions he always makes himself available to answer them. Very professional.
9/11/2021
Alen C. VERIFIED CUSTOMER
Excellent services
9/11/2021
Robert O. VERIFIED CUSTOMER
Joseph vargas was very helpful and efficient. He made a non enjoyable task enjoyable..
9/11/2021
Randy K. VERIFIED CUSTOMER
Benito is the best.
9/11/2021
Geronimo T. VERIFIED CUSTOMER
Truly, Honda is the best in quality service and in training the staff to be as professional as they can. Mr. Bautista has provided such excellent service today.Indeed a job well done!
9/11/2021
Sajid Gulam. VERIFIED CUSTOMER
Have no problem with Cabrera, but when he left I was told to find my car in the lot which took me a few minutes. The guy did try to find out what was wrong with my car, but he was not able to. I had to call 4 times to get an oil change and had to remind him again a hour before I picked my car up. I was also not told my first oil change was free and was prepared to pay. I was also angry my gas was empty when I live 25 miles away, so had to find a gas station right away literally the light told me to get gas. I had more than half a tank when I checked in.
Also after analyzing my car so many times I am surprised I am not offered a lemon law trade in. I guess I will keep the paperwork and go two more times and hope you can find what is wrong because I am not getting any answers and I have no choice but consult a lawyer. Also I use my car to run errands and work if I cannot even get a warranty rental not only am I losing money I also cannot survive.
9/11/2021
Gabriela B. VERIFIED CUSTOMER
Great attitude and attentive
Thank you Joseph
9/11/2021
Esmeralda C. VERIFIED CUSTOMER
Very helpful and friendly
9/11/2021
Chris I. VERIFIED CUSTOMER
Thanks.
9/11/2021
Elisabed C. VERIFIED CUSTOMER
No one called or informed me my car was ready. I had to go check if my car was ready after the promised times.
9/11/2021
Priscilla G. VERIFIED CUSTOMER
Javier Pena provided excellent solutions that solved the issues I was worried about during my visit today. Without his assistance, I don’t think I would have come to the same resolutions. I am incredibly satisfied with the service he provided!
9/11/2021
Jonathan A. VERIFIED CUSTOMER
Ivette was fast and to the point, she leaves little time for small talk and gets down to business. The car was serviced quickly and so far it seems to be working great ????.