The Car Group

Very friendly and communicative. I appreciated the updates on the status of my vehicle. He should get 5 stars for his service. Thank you Arcee you made my first purchase with Infinity a pleasant experience.

Perfect ????

Excellent customer service! Glad to have switched from Long Beach Honda to your dealership; day & night difference. Will be back! Thank you!

Awesome ad always

I was completely satisfied with my service

Ivette was awesome! That is how you do customer service.

Fast, friendly, Would recommend anybody

the rep tony was great. however, i was not informed about the removal of the two child carseats which i found in the trunk

Arced did a great job on our vehicle

Thank you so much i apprecciate

John is great. Always appreciate his help!!

Daniel was awesome, handled everything I needed

Javier pena is an excellent in dealing with the customer explaining how is going to be done

Very helpful and informative

Thanks for treating my Wife reapectfully. Also fast service was excellent. We will make your service department our service preference.

Thank you

I have no other comment other than I was well satisfied and felt very comfortable while waiting

Came in and the service dept lost all my paperwork and made me sit and repeat myself about three to four times. Then they said they would update my account to put all my current information to the car account that never happened. So when trying to reach myself they were calling my moms phone while she was working. I never had the service dept ever to call me I had to call the next day to get a run around about my diagnosis. I then realized I better deal with the service manager Ryan. It wasn’t pleasant at all he also didn’t stick to his word and said if I install a 1200 dollar part and it doesn’t fix your car I won’t charge you well that wasn’t true at all. That being said I’m thinking of filing fraud with the BBB. When I got the car back 1800 dollars later and including additional work of 600 dollars more. I asked why I’m being charged and he gave the run around. They then said I had to install all four coil packs)after being told I wasn’t going to pay for the 1200 dollar computer. I picked up my car and one of my intial requests was to put the code in for my radio when receiving the car it wasn’t done and I had to wait an additional 10 minutes to watch the service dept scramble around trying to figure it out. I additional took the damaged parts and am sending them to the instructor of Automotive at Mira Costa college to examine the old parts to help with my fraud case. I also believe that something fishy is going on Ryan or Jessica discounted lots of labor and applied discounts to cheapen my account but that’s only typically when some wrong doing has happened to satisfy an disgruntled customer. I’ve been told that I should never went to Norm Reeves the stealership that’s the reputation your dealership has on the streets. I would never recommend your services out. I consulted with my mechanic friend and his words were everything being done is a RED flag. Also to add they had my car one week and five days. So was I satisfied hell no!

Daniel was outstanding.

Excellent service as always!