Ivan Cruz was rude, impatient, dismissive, aggressive and unprofessional. I explained the ways how to the service manager when i was there Thursday 9/9.
9/11/2021
James B. VERIFIED CUSTOMER
John Le told me very quickly that he had to order a part and gave me the option of leaving my car or picking it up. He notified me as soon as it was ready.
9/11/2021
Richard C. VERIFIED CUSTOMER
Tim was great.
9/11/2021
Todd B. VERIFIED CUSTOMER
Samuel was great
9/11/2021
Alex G. VERIFIED CUSTOMER
Great great Service
9/11/2021
Jake M. VERIFIED CUSTOMER
Great team at your dealership! Josue was very attentive and made me feel like the most important customer of the day. Every member of the Norm Reeves Honda team makes sure the customer will want to come back, you are all great at what you do and run a fine dealership.
9/11/2021
Kenneth B. VERIFIED CUSTOMER
Cheyne was amazing recommending services that our car needed and was upfront about all service. The car was ready sooner than expected and was ready to go when I picked it up….
9/11/2021
Shelrice G. VERIFIED CUSTOMER
Very professional
9/11/2021
Frederick T. VERIFIED CUSTOMER
Heman was wonderful, he always is. I do not wish to receive any further surveys regarding this service call.
9/11/2021
Darryl D. VERIFIED CUSTOMER
Our experience with Rafael Gonzales Moran has always been great. He always goes that extra mile to help us out. Something you don't find a lot of when dealing with businesses on a daily basis. He has that "I care about you" feeling and tries his best to get you through the process in a timely manner. That is one of the reasons we usually always ask for Rafael when our car need servicing. He definitely cares about the customers he deals with and we believe he is an asset to Norm Reeves Ford. A 5-STAR Employee we call it! Thanks Rafael...
9/11/2021
Jose V. VERIFIED CUSTOMER
Cheyne is a cool guy and very attentive ——give the guy a raise !
9/11/2021
Joy K. VERIFIED CUSTOMER
Omar Atilano was fantastic, friendly and knowledgeable.
9/11/2021
Grace D. VERIFIED CUSTOMER
When I came to pick up my Explorer, it was someone else who had me sign and he said my copies were in my vehicle. I waited a while before someone brought my vehicle out and as I was driving away, I realized that my copies were not there. There were other people waiting, too, and they didn't look happy.
Please email me copies of the paperwork I, especially signed, to:
Thank you
9/11/2021
Nicholas F. VERIFIED CUSTOMER
Excellent customer service and overall very friendly, helpful and efficient.
9/11/2021
Darnell S. VERIFIED CUSTOMER
I only trust Cerritos Infiniti with my Infiniti vehicles, and the service advisor are top notch.
9/11/2021
Steven R. VERIFIED CUSTOMER
Steve Mendoza is great
9/11/2021
Robert . VERIFIED CUSTOMER
Rudy was very personable and great to work with. He got my truck in and out in good time even though it was a busy day. Thank you.
9/11/2021
William L. VERIFIED CUSTOMER
Raul was great!
9/11/2021
Joseph C. VERIFIED CUSTOMER
Manny provided one of the best services that I have experienced in the years having my car worked on.