Daniel stayed in touch with me and explained what was going on with the truck. Excellent service. Thanks
9/25/2021
Nancy A. VERIFIED CUSTOMER
Miguel was extremely friendly from the beginning! He was awesome & he’s a great asset to your team!
9/25/2021
Terry S. VERIFIED CUSTOMER
Trevor did a great job, as usual!
9/25/2021
Elliott J. VERIFIED CUSTOMER
Isaac handled my car situation with great pride,professionalism & kindness. I continue to enjoy and appreciate his great customer service and the care he provides with each every maintenance. He is the main reason I continue to choose Cerritos Infiniti!
9/25/2021
Alice W. VERIFIED CUSTOMER
I always receive excellent service from Tony Ybarra and the staff at Norm Reeves Ford/Lincoln
9/25/2021
Brian S. VERIFIED CUSTOMER
Best
9/25/2021
Patrisha W. VERIFIED CUSTOMER
My tire pressure was low when I bought my vehicle in and the technician didn’t check it .. it sti low when I received my vehicle.
9/25/2021
James A. VERIFIED CUSTOMER
Outstanding service! Car done ahead of time and nice waiting area.
9/25/2021
Avi M. VERIFIED CUSTOMER
Raul's customer service is exceptional. There was a mixup with my appointment but he made sure my car would be serviced as he knew I was traveling from Big Bear, which is about 2.5 hours away. Raul deserves kudos for his service, courtesy, and amiable approach. Do whatever you need to do to keep him!
9/25/2021
Michael C. VERIFIED CUSTOMER
I appreciate everything Norm Reeves Honda has done for me , They have honored everything they told and its great doing great job and its been a pleasure doing business thank you Mike Cartwright
9/25/2021
Michael P. VERIFIED CUSTOMER
Your service department guys are great, my complaint is with the expensive extended warrantee I was sold that would take care of everything for 100k miles. Front strut leaking all over my driveway not covered. Over a thousand out of pocket to fix.
9/25/2021
Shameka C. VERIFIED CUSTOMER
Great customer service
9/25/2021
Alfred C. VERIFIED CUSTOMER
Paul Phan was nice, informative and patient!!
9/25/2021
Victoria B. VERIFIED CUSTOMER
Great service thank you
9/25/2021
Andrew S. VERIFIED CUSTOMER
Great customer service from start to finish.
9/25/2021
Daniel P. VERIFIED CUSTOMER
I am very happy with the service at cerritos Hyundai. Gary has been servicing my car for 5 years. He always been wonderful.
9/25/2021
Lucille N. VERIFIED CUSTOMER
Hello - I had a scheduled appointment at 9am for an oil change and tire rotation. I was told it would be done by noon, so I walked around and waited until 12:30 to go back to pick up my car. I waited an extra 30 minutes before going back just to allow the team more time. When I returned, I was told the service staff “couldn’t locate my key”, so they never worked on my car in all that time. My car was just sitting in the lot for 3.5 hours. I was told they will start now, that I had returned there (and would get everything done in 20 minutes)! I was very frustrated that I came for my 9am appointment, waited 3.5 hours, only to now have my service job rushed in 20 minutes (because the staff forgot). I do not believe that they couldn’t find the key. They were disorganized and forgot. And, they wasted my time. I had to wait an additional hour to finally get my car. This experience did not inspire confidence at all in your service department, and/or in the Honda brand. I still wonder whether my car was even properly serviced today, since it was so rushed (due to the oversight). Please do better, Honda! I (and my family) have been Honda owners for decades, and this was very disappointing.