Smooth process. Addressed the issues. Got back to us quickly and got car back early.
10/12/2021
Anita M. VERIFIED CUSTOMER
Very pleasant.
10/12/2021
Danya W. VERIFIED CUSTOMER
No comment
10/12/2021
Shu Ling. VERIFIED CUSTOMER
My car got flat tire last weekend (10/9) I was trying to schedule on line? but your system is not working well. Therefore I went to West Covina around 9:00, but I was waiting over 3 hours, your car service did nothing with my car. Until I asked the associate at 12:40, I don’t think you have a good service for it because they told me it could be completed before 12:00, and I need to pick up my kids.
Whatever, I get my car at 2:40 and missed the pick up time.
Therefore, your team and service screwed up
10/12/2021
Zelena R. VERIFIED CUSTOMER
Great job
10/12/2021
Maritza F. VERIFIED CUSTOMER
They fix the door on right side passenger back door and it’s not even when you close the door. And that’s where I sit my son on his car seat.
10/12/2021
Margaret H. VERIFIED CUSTOMER
Arbenz was wonderful! He answered all of my questions and was very helpful.
10/12/2021
Marco C. VERIFIED CUSTOMER
Great service!
10/12/2021
Laura J. VERIFIED CUSTOMER
Super fast service and friendly staff.
10/12/2021
Belinda B. VERIFIED CUSTOMER
Jason’s customer service skills are excellent. He explained the services needed clearly, professionally, and patiently. His overall demeanor conveys trustworthiness. That is why I have continued to go to Norm Reeves HB, because a trustworthy car service manager is as hard to come by as a good hair dresser or doctor, and when I finds such an individual, I will stay with the business and recommend others to it. Thank you NR of HB for hiring such an excellent employee. ????
10/12/2021
Jacqueline W. VERIFIED CUSTOMER
Brandon was super nice and helpful!
10/12/2021
Cynthia H. VERIFIED CUSTOMER
Yes. Satisfied with service. Juan is always pleasant and takes care of his customers.
10/12/2021
Gisele M. VERIFIED CUSTOMER
My service was done in a timely manner and Josue had great customer service skills. The porter (person who greeted me and took down my vehicle information) was also very nice.
I will be back for future services.
10/12/2021
Susan T. VERIFIED CUSTOMER
Personable and and thorough
10/12/2021
Brian H. VERIFIED CUSTOMER
Ramiro **** is professional and courteous.
10/12/2021
Diane L. VERIFIED CUSTOMER
Disappointed that repair took 4 days instead of two. But John Le kept me informed each day and arranged a discount on rentak car. He sas personally attentive and pleasant to work with.
10/12/2021
Amalia R. VERIFIED CUSTOMER
Same day service, took care of my Honda immediately. Considering all the circumstances along side of the honesty and taking care of defective part. I am completely satisfied I know where I will be getting my next Honda.