The Car Group

Ramiro was clear and thorough. 5 star rating

What a great experience thank you

Thank you! I love Robin! she did an excellent job. Super helpful and sweet, she answer all my questions.

In the past, I’ve purchase two trucks from Airport Marina Ford, the Service was great, never had a problem. My experience with Norme Reeves was an ABSOLUTE NIGHTMARE! My initial complaint was my horn had been going off for no apparent reason, I was told it was my battery, although I had no problems with my battery I went ahead and paid for a battery and the service fee of $160, the horn continued to go off, I was then told it was the alarm, I knew it wasn’t the alarm as I told them the alarm was disconnected and the horn continued to go off, so they disconnected the horn and of course the horn continued to go off. I was then told the service guy had drove around and nothing ever happened, I found that to be suspect since the alarm goes of randomly all day/night when I’m driving and while I’m sleeping, disturbing my neighbors. Eventually they test it four the umpteenth time and the horn started going off uncontrollably, I was told it was because I was driving around banging on my horn “a total and completely insult to my character”, I was then told it was the airbag and the cost was $1000, just to later find out the problem was a button that had to do with the horn. My deductible for the horn was $100, I was out of $378 dealing with this dealership. I will continue to post in EVERY FORUM I could possibly post in and warn any and everyone “NOT TO GO TO THIS DEALERSHIP” as they do not honor warranties and will falsely accuse you and complete thieves. I don’t need a response as I’ve voiced my experience already.

Quick and easy

Efficient and courteous

Brook and her service teqm provived great service from answering my questions over the phone and providing updates while the work was being completed. Great service!

Trevor, is a great advisor.

All the customer service reps were so helpful. I was in need of a new battery and all of you especially John Silva provided outstanding assistance! That’s why I keep coming! Excellent in every way! Thank you

Terrell is always a pleasure to work with. He’s always very efficient with his work and everyone is always so nice when I come in. Bill is great too

No problems. Service was fast. Tyler was great. I came in on the wrong date but Tyler still accommodated my car. Despite Not having an appointment, service was fast. Very satisfied with the service.

K

Great service, thank you Danielle

Brandon provided excellent customer service.

Did not get notification on what was being done didn't get a car so l was walking for 2 days

Hello I just want to let you know that Daniel was so helpful he got my car in there and out of there within a few hours I was so happy with the way he handled everything and I just want to say thank you so much.

Excelente servicio y muy amables

El señor Juan Hueso es un buen empleado me siento satisfecha ir con el por que me explica bien todo

I wish sale rep would have offer windshield wipers and I would have pay out of pocket for them

Using the word declined is not of my liking but based on my prior visit an email suggesting it may be due on my next visit would have been appreciated