The Car Group

Tony was great. Helpful, knowledgeable and very nice

Javier went out of his way to help me get the Honda hybrid serviced. I had no appointment AM morning and he ensured I was completely satisfied.

Mr **** was very nice and polite he a keeper

Jacob is phenomenal, amazing and is always helpful whenever I bring my car in for servicing. He keeps a high energy with him so the environment never seems dull.

Gary always provides excellent customer service!

Alex Shuster is the best service advisor I have EVER dealt with!

Service was fast and friendly

Alex is GREAT!!!!!!

Upon picking up my car and already on a tight schedule, I arrived to pickup my vehicle keys and sign off docs. When I arrived, Tyler was on the phone and your other service advisor could not help me even though she was not on the phone. When I asked if someone can assist me because I was in a rush to get going as I was close to going in for work she simply replied “I am sorry but Tyler has your paperwork and you will have to wait for him to be done with the call”, after 10 minutes of waiting Tyler was still on the phone and when I asked for help I was told the same thing. As the first time I service at your Honda dealer, I was very dissatisfied. If this is the way customers are treated I will just get rid of my Honda and not consider buying one in the future. This visit was by far the worst I have had anywhere. Tyler didn’t make an attempt to find someone to help me, nor did the service advisor next to him. I had no choice but to ask for a manager who got it done in 5 minutes after stressing for the 4th time that I was being late for work because Tyler was still on a call and I was being asked to wait. 15 minutes later still Tyler was on the same call. If he has sat there on that call for and hour, that means I has to wait all that time? This is unacceptable and i will be writing further review on other sites and even reach out to your corporate office. As a customer I feel very let down for what was my introduction to Honda.

Julie is great she valued my complaints.

IAM HOPING THIS DID THE TRICK.

I know it’s little late to write this. I have been busy but I would like say that my wife and I are we always very satisfied and thankful with Mr. Trevor Rodriguez assistance at the auto service department in Cerritos.

Great customer service

I brought my car in for a quick factory issued chip update. Cheyne was helpful and informative. I really appreciated his knowledge, straightforwardness, and cheery attitude, and I look forward to my next visit.

On my drive home I noticed a dash light on. I sent a photo of it to the Service Tech ph# that had been texting with me but I never heard back.

Jason did a great job of helping set up the install of my cars seat belt buckle. He even got the job done hours before the original time quoted.

Thanh was so accommodating, personable and efficient! He totally met our needs and we love working with him.

Great

Gary is great. He's friendly, knowledgeable and keeps me informed about the status of my vehicle. He remembers who I am even though he deals with many people every week. He's a great asset to the service department.

Please send it to Terrell was Fantastic!