Was well informed throughout. Work completed in timely matter
12/14/2021
Delfina R. VERIFIED CUSTOMER
The advisor did a great job. It is the mechanics or technicians who need to be either given a break or speed things up. I waited 3hrs and 45 minutes for an OIL CHANGE! Honda speaks about wanting to satisfy its customers and provide great service, but I don’t think having us wait for almost 4 hrs for an OIL CHANGE is ANYWHERE near satisfactory. The longest I’ve waited for my vehicle to be serviced was 6hrs (no, I’m not exaggerating). Like I mentioned before, I am strongly considering in taking my vehicle to this particular dealership to get serviced again. If Honda Reeves cannot handle the amount of vehicles coming in to get serviced, then might I suggest hiring more people OR limiting the amount of vehicles being serviced. I really hope this reaches some kind of management or corporate CEO and not just tossed to the side because Honda already racks in billions of dollars every year and a few complaints won’t make a difference. Thanks again to my advisor for being upfront with me and still managing to get my car expedited as quick as possible. God only knows if I would’ve been there another 2 hrs had my car not been expedited a bit faster.
12/14/2021
Kee S. VERIFIED CUSTOMER
Professionally job done on time.
12/14/2021
Raymond T. VERIFIED CUSTOMER
Great service
12/14/2021
Ana V. VERIFIED CUSTOMER
Good thank you
12/14/2021
Nataly P. VERIFIED CUSTOMER
Joseph was very polite and responsive. Thank you
12/14/2021
Amy N. VERIFIED CUSTOMER
Friendly and helpful!
12/14/2021
Ehab B. VERIFIED CUSTOMER
Joshua the service advisor did a great job as usual.
He is very knowledgeable and aware of his job.
12/14/2021
Ramon V. VERIFIED CUSTOMER
Thanks for the quick service! Shoutout to Ramiro
12/14/2021
Ann L. VERIFIED CUSTOMER
Omar was great to work with
12/14/2021
Stephany R. VERIFIED CUSTOMER
My experience was amazing. Very straightforward and easy as could be. The rep answered all my questions and was amazing to work with. Overall best experience I’ve had when getting my car serviced.
12/14/2021
Diane . VERIFIED CUSTOMER
Paul Phan was the best! He was compassionate when I was upset seeing my car for the first time after the police found it. He kept us informed on everything going on with our insurance and the repairs. He’s employee of the year if you ask me.
12/14/2021
Seyed M. VERIFIED CUSTOMER
Thank you for your service.
12/14/2021
George C. VERIFIED CUSTOMER
So far so good . Tim o has been great and i am very pleased with the service
12/14/2021
Gloria G. VERIFIED CUSTOMER
Very helpful respect and professional
12/14/2021
Son D. VERIFIED CUSTOMER
Honda services Good. Thanks
12/14/2021
Matthew L. VERIFIED CUSTOMER
Rafael was friendly, communicative, and explained everything very well. 10/10!
12/14/2021
Duong U. VERIFIED CUSTOMER
Shouldn’t have to wait for 3 hours for an oil change, especially when I had an appointment. Was told it would take up to 1.5 hours when I made the appointment and when I checked in. Waited too long. Very disappointing.
12/14/2021
Louise M. VERIFIED CUSTOMER
Joshua provides excellent service every time.
12/14/2021
Antonio R. VERIFIED CUSTOMER
Juan Huezo is a great person and he gave me the best advice for the services that my car needed.