Outstanding- communication, follow up was great and service was well informed.
12/23/2021
Alexander B. VERIFIED CUSTOMER
Everything is fine and okay!
12/23/2021
Danny B. VERIFIED CUSTOMER
Armando was great
12/23/2021
Pauline F. VERIFIED CUSTOMER
Thank You, I am very graceful and pleased with work done on my Honda Accord 2019. Your professional service and dedication is greatly appreciated . I am graceful for Julie’s wonderful concern, professional service, and help.Peace and Blessings to you all. Pauline F
12/23/2021
Erica . VERIFIED CUSTOMER
Arcee has been wonderful! He answered all of my questions. And I felt like I could trust his advice. I would call him again for my service needs.
12/23/2021
Kim D. VERIFIED CUSTOMER
Jessica was so thorough and helpful. The best service I’ve had there yet. Thank you!
I also love the Lyft service. I’m always referring people to your dealership for service because of this invaluable “extra”. It is one of the main reasons I choose your service over others in the area.
12/23/2021
Dragan K. VERIFIED CUSTOMER
So nice People working there.Kind and professional!! Thanks guys!!
12/23/2021
Phu H. VERIFIED CUSTOMER
Everything good
12/23/2021
Steve H. VERIFIED CUSTOMER
Took a video of a problem with our radio not working. Still under warranty as our Honda Pilot is only 1 yr. old and service could not fix the problem. Leather is wearing out on drivers side seat un evenly, Car is only 1 yr old and no where else on any other seat is showing signs of wearing out. Again found no problem. Was informed that window tint/food if found to be the cause of our windows sticking their is a $89 fee that would be charged to us. We have no tent on the windows and we don’t eat in our car. It kinda comical what is actually covered under warranty anymore. And yes our front windows are again showing signs of sticking on the way down. Even if I took a video of this problem, would it actually be fixed. Probably not.
12/23/2021
Tony H. VERIFIED CUSTOMER
Raoul was very helpful with my VW CC 90k maintenance. He is a great ambassador for Norm Reeves.
12/23/2021
Nichole P. VERIFIED CUSTOMER
He is nice and explained everything the services that needed in my car.
12/23/2021
Elmer G. VERIFIED CUSTOMER
They let me wait 2 hours and 30 minutes and at the end Juan Reyes said that my car had lot of miles and has to be inspected by an experienced person and will take more hours to wait until will be ready. First thing I called in advance and made an appointment which the person who helped me first said that my name was not in the list. Later Juan did the paper work for me but never explained that will take long time, another employee said that the car was ready but first I have to ask Juan but he told me No after all this time waiting there. Today I received a very bad service with this person, I never will trust you anymore to do the service on my car
12/23/2021
June S. VERIFIED CUSTOMER
Joseph was both knowledgeable and courteous.
12/23/2021
Kian Z. VERIFIED CUSTOMER
Thank you for the great care and the customer service you provided. I was unable to connect to your WiFi while waiting for the completed service on our vehicle. I use one of the best VPNs in the industry. Does your system have an issue with the customer using protective measures on their personal computer? Wishing you and the staff well-being.
12/23/2021
Not Provided. VERIFIED CUSTOMER
Jason was very professional
12/23/2021
Bradley A. VERIFIED CUSTOMER
Trinity is always very helpful
12/23/2021
Alfredo C. VERIFIED CUSTOMER
Porque no arreglaron el problema que tiene el auto
12/23/2021
Jon Kyu. VERIFIED CUSTOMER
Benito was courteous, thorough, and professional. He is a great representative of Norm Reeves Honda.
12/23/2021
Steve S. VERIFIED CUSTOMER
Yeah Mike is really friendly and did a great job always does thanks thank you so much Norm Reeves have a good Christmas merry Christmas to all
12/23/2021
Daisuke H. VERIFIED CUSTOMER
Ivan was very responsive and I have no issues with his customer service. I have an issue with the actual service to my vehicle. I brought my vehicle in for a recall (NHTSA - 21V735, Lincoln Recall - 21S44) and supposedly it was fixed but 1 day later so I experienced an issue the recall was supposed to fix. It creates a significant safety issue.