The service writer was very helpful and explained everything to me and keep me updated throughout the service call and had my QX50 washed for me. After picking up my Infiniti I noticed and Oder in the car, it smelled like smoke, but not sure. I called Cerritos Infiniti and tried to reach the service manager, but could not get connected through your phone system. The smell in my Infiniti continues and I hate to drive my QX50 because of this lingering smell. A few days later I called and asked for the sales manager. I left a message with the person who answered the phone in the sales department gave my name, phone number and that I had purchased 5 Infiniti’s from this dealership.
12/24/2021
Delia A. VERIFIED CUSTOMER
Yes I was completely satisfied with
Juan Reyes service.
12/24/2021
Mahesh B. VERIFIED CUSTOMER
Service team was just great. Totally satisfied.thank you.
12/24/2021
Marilyn R. VERIFIED CUSTOMER
All good.
12/24/2021
Albert F. VERIFIED CUSTOMER
Extraordinary service
12/24/2021
Paul W. VERIFIED CUSTOMER
I prefer having Trinity as my service advisor based on past experience with her and others. I feel more comfortable dealing with her.
12/24/2021
Yang S. VERIFIED CUSTOMER
Thank you josue
12/24/2021
Rebecca C. VERIFIED CUSTOMER
Great service thank you Valentin n Norm Reeves honda team
12/24/2021
Rick L. VERIFIED CUSTOMER
Have been a Hoehn Honda customer and decided to try Norm Reeves. Good value but service was a little slow
12/24/2021
Lori C. VERIFIED CUSTOMER
Tom was GREAT!
12/24/2021
Melissa S. VERIFIED CUSTOMER
Enrique was nice, welcoming and friendly :)
12/24/2021
Cheng-Hsien W. VERIFIED CUSTOMER
Bonito has been my service advisor since day 1, I am completely satisfied with his service.
12/24/2021
Richard A. VERIFIED CUSTOMER
Josh is the best give that guy a raise
12/24/2021
Dietrich E. VERIFIED CUSTOMER
Enrique kept me updated throughout the process. Excellent customer service.
12/24/2021
David I. VERIFIED CUSTOMER
Paul was cordial and friendly. The problem I had was I had an appointment scheduled for 1 pm for regular oil change maintenance.
Why does it take 21/2 hours? I would think there would be some sort of priority for appointments. I scheduled an appointment so that I wouldn’t
Spend 21/2 hours waiting. I also should mention I waited for 10 minutes
Before Paul showed up to write up the service.
12/24/2021
James O. VERIFIED CUSTOMER
He made us feel welcome and and at ease and explained the procedure and how long it would take. I felt like I was at my dealership.
12/24/2021
Irene M. VERIFIED CUSTOMER
I was told it was just the light bulb by Norm Reeves. Another mechanic had told me it's a problem with the wiring harness. My light worked for a coyote hours after leaving and now it's not working again. So now I have to waste time coming back. I'm supposed to be going up north tomorrow but I can't
12/24/2021
Ana M. VERIFIED CUSTOMER
Professional and helpful. It feels great knowing the the person who is helping me makes it feel like friends not a business deal. Gary does an outstanding job on all the questions I have.
12/24/2021
Fereydoon E. VERIFIED CUSTOMER
Tom did a great job as usual. He is friendly, knowledgeable, and professional.
12/24/2021
Gulliver E. VERIFIED CUSTOMER
Picked up my car yesterday, drove it today and it stopped while I was driving. My car is not good yet