The Car Group

Well done. Timely manner. Thank you.

Great service

Francisco was very helpful polite pleasant to work with

No comment

Excellent Service! Ivette Rodriquez was excellent as well! Thank you!

Jessica’s professionalism and excellence to customer service exceeded my expectations. I would seek out her assistance for any future vehicle service requirements.

Jessica is and has been very very helpful very happy with having her help me…

Prompt and professional service, met estimated time to pick up

Nathan was thorough and was good at communicating what was important for us to know.Feuendly, professional and fairly quick.

Best customer service! Really nice and super helpful during my first visit. Thank you!

Great service. Matt did a great job!

Trinity was such a great help in getting all my repairs taken care of, even when unforeseen issues popped up. Set up with a loaner car and great communication in keeping me updated as the repairs progressed.

While service advisor Joseph Vargas was polite when dropping off my car for an oil change appt, I was never updated or given the status of my vehicle at any given point before the ready for pick up text. I called over two hours after dropping off my car to get a status update because it had begun to rain. An employee named Trevor answered on the service phone line, and kindly told me that Mr. Vargas was on lunch but would be back in 10-15 minutes. He said he would take down my number and put a note on Mr. Vargas' desk requesting for a callback wanting to get an update on the vehicle. I gave him the number, requesting that he calls to that number. However, Mr. Vargas never called to give an update on the status of the vehicle. My appt was for 1pm, and I had checked in and dropped off my vehicle at 12:49pm. The promised time, as stated on the paper, was 4:00pm. I never received any calls, messages, or texts by 4pm, so I went to Mr. Vargas' desk myself and asked for an update regarding my vehicle. He went to the service working area and I followed and saw that my vehicle was being lifted up at that moment to be worked on. He saw me and told me that it would be worked on now. He said it would be another 30-40 mins until it would be ready. Obviously, I was not pleased to hear that and he told me that all the other cars were waiting that long as well. No apology, sympathy, or better explanation. So I waited and finally, around 4:21pm, I received a text message stating my vehicle was ready for pick up. I went to Mr. Vargas' desk, he gave me papers to sign, not explaining anything that had been done, stated the amount due, asked to place the payment card in, and told me the vehicle was done. He was never once apologetic or empathetic about the service delays and lack of communication. I was very disappointed as Honda dealers are always amazing in communicating the status of my vehicle and also, apologetic about any delays during and after any service. The promised time for my 1pm standard oil change appt was 4pm which is three hours for the job to be done. My vehicle was NOT done by that time. I believe that my wait time would've been much longer had I not gone to him myself and asked him what the status was. I would not have minded waiting longer had I been told beforehand that things were running behind. And out of all this terrible experience, I definitely wouldn't have been upset had there been a sincere apology or acknowledgment of the delays and forgotten callback requests. I will be reaching out to the Service Manager and/or General Manager, in hopes that this doesn't happen to future customers. While I understand that service delays can absolutely happen, when they do, Honda representatives must have the customers' situations in mind and be proactive about making sure they are satisfied by providing the utmost care and excellence in customer service experience. Isn't that why Honda touts their brand with their "helpful Honda" guys and slogans?? Overall, we'll be reluctant to come back here for further service unless something changes.

Wait time was outrageous!!!!!!!

She was courteous. Knowledgeable she answered my questions I have been having my car serviced @ Norm Reeves for many years never has any problems

Thank you Robert

Great job. Professsional and fast service. Thanks

I appreciate that Ms Saenz did her best to prioritize the service on my car (I had a Dr. appointment later in the day which I did make on time). Also, I’m glad I brought the car to Norm Reeves as I thought it needed only a new battery , but it was a new starter that was needed. Again, thanks for your dependable service. Dale D

Excellent and professional service by Bryan Ortiz. Friendly and very knowledgeable about my car and it’s needs. Will continue coming back.

He was nice and helpful to solve my car problem