Raul empathized and looked to understand where his customer was coming from and that is the best customer service one can get.
12/25/2021
Sandra G. VERIFIED CUSTOMER
Kelly is excellent. Knowledgeable and professional
12/25/2021
Tuyet P. VERIFIED CUSTOMER
I only trust Norm Reeves to do services for my car. I live in Corona but always bring my car to Irvine Norm Reeves.
12/25/2021
Jacqui T. VERIFIED CUSTOMER
Very friendly and quick! My appointment was Xmas eve and I feared not having our truck for the holiday buddy it was very fast and friendly! Thank you!
12/25/2021
Brianna A. VERIFIED CUSTOMER
Tom is always a pleasure to work with!
12/25/2021
Kevin M. VERIFIED CUSTOMER
As ALWAYS top notch service at Norm Reeves Ford!
12/25/2021
Gregorio L. VERIFIED CUSTOMER
Omar was really friendly and was able to help me with every question I had. I was nervous to go in by myself but he made my experience better!
12/25/2021
Alicia T. VERIFIED CUSTOMER
Lack of communication.
Refuse to take accountability.
I spoke to Kevin Harris regarding my issue and it was brushed off. Officially done doing business with this dealership.
12/25/2021
Louis T. VERIFIED CUSTOMER
Nate was great. Very helpful and knowledgeable.
12/25/2021
Keyvan E. VERIFIED CUSTOMER
Nicest guy and knowledgeable!!! Matthew and Kevin Meacham are the best in my 35 years of working with dealers service departments. Huge assets to Norm Reeves Honda
12/25/2021
Marina M. VERIFIED CUSTOMER
Kellie was awesome and answered all my questions. Great service!
12/25/2021
Tuan H. VERIFIED CUSTOMER
Brandon is excellent. I give him a 10 scores
12/25/2021
Hector G. VERIFIED CUSTOMER
Amazing service with an amazing employee. Thank you for an amazing experience during a stressful day. Your commitment to excellence really makes a difference. Thank you ????
12/25/2021
Richard W. VERIFIED CUSTOMER
Thanks to everyone for working on Christmas Eve. I greatly appreciate it. ????
12/25/2021
Lezlie A. VERIFIED CUSTOMER
Thank you for your service
12/25/2021
Everardo P. VERIFIED CUSTOMER
Good
12/25/2021
Sonia G. VERIFIED CUSTOMER
Bryan was very helpful and knowledgeable about what I needed for my cars that we’re getting serviced. He actually gave me my discount for spending a certain amount of money which really helped me out with these hard times. Great customer service appreciate the great treatment Bryan
12/25/2021
Wendell T. VERIFIED CUSTOMER
I scheduled my appointment for 11am. I showed up about 15 minutes early to check in. I waited over 2 hours for a oil change. I was very disappointed on the ridiculous wait time. My service advisor was fine.
12/25/2021
Chris M. VERIFIED CUSTOMER
I’ve been working with Benito for years and he’s always done the best he can for me. I’ve always had a Honda and always bring it for whatever needs to Benito because he always tells me straight up what is needed and what costs and time would be.
12/25/2021
Monique G. VERIFIED CUSTOMER
Trinity was great! She goes above and beyond for her customers. I’m thankful she updated me every day even when there was no change. Thank you Trinity (: