From scheduling appointment via phone to service delivery, I’m 100% satisfied with the CS provided. Service delivered I was within the est time of completion.
12/23/2021
Elodia R. VERIFIED CUSTOMER
Very satisfied with the service.
12/23/2021
Susan W. VERIFIED CUSTOMER
Yes, 100%. From the 1st conversation the guy that took care of me was a great communicator. And very kind. I didn’t have to wait very long and he called me twice with updates. Very professional!
12/23/2021
Rosalba R. VERIFIED CUSTOMER
Manny was very helpful, answered my questions and very kind.
12/23/2021
Antonio T. VERIFIED CUSTOMER
Cheyne was curteous and made one feel comfortable. Great example of a good employee.
12/23/2021
Allameh H. VERIFIED CUSTOMER
person had some trouble hearing, needed me to repeat everything twice. Also mentioned that a lengthy phone call would be necessary in order for the service being performed to be free of charge. (The car simply needed a nail to be pulled from the rear tire.And patched up. Took about 2 hours and I paid $30. When I purchased the vehicle, the sales personnel had informed me that everything would be covered under the extended plan(coverage)that I bought along with the vehicle. Thank you
12/23/2021
Man M. VERIFIED CUSTOMER
Very good
12/23/2021
Faten A. VERIFIED CUSTOMER
They lost my Keys and they can’t find it
12/23/2021
Rehan H. VERIFIED CUSTOMER
Mark did a great job!!
12/23/2021
Scott J. VERIFIED CUSTOMER
Best experience by far. So nice and answered all my questions and had the car done before the time he quoted. Can’t say anything but great things about Joseph.
12/23/2021
Yader G. VERIFIED CUSTOMER
Excellent service!
Thanks
12/23/2021
Mirza B. VERIFIED CUSTOMER
Main reason for appointment was to fix the vanity light when I came to your store last week. I was never informed that the part was not there when I brought the car in. I received a call from you in the evening that oil change and tire rotation was completed. But the vanity light was not fixed. I will have to bring the car back again when the part will be available. Now it may take another several hours for me to bring the car in and wait. I did not hear any commitment from service when I picked up the car. Extremely disappointed. I may have to write to VW corporate office to get the resolution. By the way I was handed the car with back window completely covered with the due with no visibility in the back. I had to run the car with defroster for a while till window cleared up. I am very unhapppy with your service department.
12/23/2021
Spencer J. VERIFIED CUSTOMER
Very nice experience and professional.
Better than the buying experience.
12/23/2021
Keanna T. VERIFIED CUSTOMER
(:
12/23/2021
Juan H. VERIFIED CUSTOMER
You guy's have helped me with everything you guys can an appreciate about and thanks nice job...
12/23/2021
Frank K. VERIFIED CUSTOMER
Timely service
12/23/2021
Laurence C. VERIFIED CUSTOMER
I was impressed with the professionalism of the staff and timeliness. Everything went smoothly! And this was the first time no one pressured me about anything! Not the « needed » repairs nor trying to sell me anything. That was refreshing. My so. And I will consider your store in the future. Thank you
12/23/2021
Denise A. VERIFIED CUSTOMER
I have an issue with the molding of my passenger door. This would be about the fourth time I come in with the same problem and my advisors simple stick it back in the door. I wish more was done for my car.
12/23/2021
Lauren S. VERIFIED CUSTOMER
Tom was great! The process and easy and efficient and my car was in great hands!