Tony was just the most professional guy. He listened well. Sometime people pretend to listen just to wait their turn to speak. I recommend Norm Reeves to anyone and everyone
12/29/2021
Flor A. VERIFIED CUSTOMER
I felt waiting 3 hours for an oil change was a bit too long. I was told that my tire had a puncture only after I asked why it was taking so long.
12/29/2021
Cristina H. VERIFIED CUSTOMER
Worst experience so far. I had to wait over 4 hours for an oil change. I got to Honda at 1230 and waited 30 minutes to get checked in. At 1 I was told my car would be ready at 415 and Ramiro was upset that i didnt want to do the b12. 415 came so i went to check how much longer and my car was barely being driven into the service area. My car was ready after 445 and when i went to get my car i was told to go stand in the freezing cold and wait for Ramiro. They looked all over for him and could not find him. I went to speak to someone else and told them i needed help. They told me to wait and they didnt even bother to ask how my experience was they just got my receipt and didnt even go over the diagnostics of my car. I ended up leaving the location at 5. Again very dissapointing and I feel that i was made to wait that long on purpose because i could not pay for the $120 for the b12. Other drivers that were there left way before i did.
12/29/2021
David L. VERIFIED CUSTOMER
Top service by John
12/29/2021
Yekwong K. VERIFIED CUSTOMER
Accomadating
12/29/2021
Shelly S. VERIFIED CUSTOMER
Love you guys. Best service ever. Recommend highly.
12/29/2021
Xavier H. VERIFIED CUSTOMER
I made an appointment originally based on availability of parts. When I brought it in, no one seemed to know about my appointment and they didn’t have the parts. Bringing my car in and coming back to get it later took time out of mine and my wife’s day and it was a pretty major inconvenience which will have to be repeated again for no reason.
12/29/2021
Jennifer S. VERIFIED CUSTOMER
Service was great
12/29/2021
Silvia P. VERIFIED CUSTOMER
Service was great, Cheyne had such a nice attitude and great customer service.
12/29/2021
Miguel S. VERIFIED CUSTOMER
Robyn great job thank you so much
12/29/2021
Assad W. VERIFIED CUSTOMER
He was very nice. My car was done before it was promised. Thanks
12/29/2021
Nadia D. VERIFIED CUSTOMER
I went in to do a service yesterday I went in at 3 PM to do a simple oil change and tire rotation after waiting two hours and 30 minutes I drove home only to find out that they didn’t do the service.
12/29/2021
Nestor P. VERIFIED CUSTOMER
The advisor was really helpful but I was supposed to wait only 2.5 hrs with an appointment for service and instead ended up waiting 5.5 hrs.
12/29/2021
Andre J. VERIFIED CUSTOMER
Service rep was really attentive and listened to my concerns. He addressed every issue I had for that day. Excellent customer service
12/29/2021
Carla H. VERIFIED CUSTOMER
Nathan is wonderful!! He is the reason we keep coming back to Norm Reeves!
12/29/2021
Cesar A. VERIFIED CUSTOMER
Months ago my car was diagnosed with different issues and today they said my car is ok but I feel the same problems in my car.
12/29/2021
Vishal G. VERIFIED CUSTOMER
Brian and Kevin made it easy! Thank you
12/29/2021
Maria M. VERIFIED CUSTOMER
Very helpful and efficient im happy with the service
12/29/2021
Lisamarie G. VERIFIED CUSTOMER
I was very happy with everything except the fact that several of your employees were not wearing masks inside. The employee who helped me did, but not several of his colleagues. Even your techs outside had masks on. This made me uncomfortable and was very disappointing in an otherwise good experience.