No communication on timing, misleading time service
12/30/2021
Ossiris G. VERIFIED CUSTOMER
Bryan was exceptional. His service was spot on and he handled everything with efficiency and great skill.
12/30/2021
Eduardo G. VERIFIED CUSTOMER
The service was amazing & fast! Great customer service
12/30/2021
Benjamin//Letcia S. VERIFIED CUSTOMER
Edwin was Amazing as usual!
12/30/2021
Estela N. VERIFIED CUSTOMER
I will look out for the survey to complete. Thank you to Julie and the service team. Once I again, I was greeted with a smile and excellent service from check-in to my vehicle pickup. Julie kept me updated through out the entire process and notified me immediately with the recommended repairs. Thank you again.
12/30/2021
Renate G. VERIFIED CUSTOMER
Viviana was exceptionally courteous and made sure I was well taken care of…including facilitating a courtesy van pick up for me…thank you so much!
12/30/2021
Ellen G. VERIFIED CUSTOMER
John could not have been nicer, friendlier, and and kept me informed all along the way. I'm very happy.
12/30/2021
Rogelio S. VERIFIED CUSTOMER
Very satisfied with my service experience today, Benito was really polite
12/30/2021
Wayne C. VERIFIED CUSTOMER
Jason Bueno was great and very professional. I appreciate his service and kindness!!
Wayne
12/30/2021
Sonia G. VERIFIED CUSTOMER
Professional and friendly. Made me feel like my business was valued at Norm Reeves. Kept me updated on the status of my vehicle and arranged shuttle pick up and drop off.
12/30/2021
Kelly T. VERIFIED CUSTOMER
On 12/27/21 I was told to come in to the dealership at 1:00pm to put mud flaps and door protectors on my new vehicle. It was 2:15pm when I went up to Trinity to find out how much longer for my vehicle. She informed me that the mud flaps were out on, but that the technician will be in at 4:00pm to out in the door protectors. I was never informed of the lapse between the time and I was waiting there for a long time, which was wasted time and an inconvenience. Trinity was not helpful, she was rude and not sympathetic to my situation. There needs to be better communication with your employees and the public. Very dissatisfied with the service.
12/30/2021
William R. VERIFIED CUSTOMER
Terrel always treats us great.
12/30/2021
Karen W. VERIFIED CUSTOMER
One question do you not know how to count?
12/30/2021
Marcus D. VERIFIED CUSTOMER
5-Star Service from Alex. He is always phenomenal!
12/30/2021
Pamela G. VERIFIED CUSTOMER
Absolutely great service
12/30/2021
Arthur A. VERIFIED CUSTOMER
Everything was amazing. Thank you
12/29/2021
Denys &. VERIFIED CUSTOMER
The wait was 3 hours long for an oil change to later find out they found a leak but we’re not able to check it for me for whatever reason they said I had to make another appointment to get a diagnostic on it. I find it ridiculous that after 3 hours they weren’t able to tell me why there is a leak.