The car when purchased had a large dent on the passenger side. Along with a ding in the door and a healthy scratch on the truck. I was told by salesman it would all be taken care of. When I picked up the car the dent in the door was still there as well as the scratch. And the car interior was all dusty! The bodywork that was done was outstanding, however, I was surprised the smaller things were ignored. Disappointed after all was said and done we financed a used car for thousands of dollars with a ding and scratch! For that matter, we could have bought a new car. I will not argue for these two things as we were without our car for almost 2 weeks. The loner car was great. A wonderful marketing technique I might add as many co-workers wanted to see it! 2021 VW Passat. If I could return for a day or two and have those two little issues resolved, I would be 100% pleased! :)
12/29/2021
Mario C. VERIFIED CUSTOMER
Always great service from Edwin. I appreciate the arrangement of a Lyft to get me home and a return to pick up my vehicle. Thanks.
12/29/2021
Nakathgedara K. VERIFIED CUSTOMER
Very good thanks
12/29/2021
Walter M. VERIFIED CUSTOMER
Service at Norm is amazing and it’s all due to the help we got from Josue. He really makes a difference in our experience.
12/29/2021
Coleen . VERIFIED CUSTOMER
He was very cordial and did a thorough review of what service was requested and what was needed based on my service records.
12/29/2021
Horacio E. VERIFIED CUSTOMER
Exelente good ????
12/29/2021
Christina T. VERIFIED CUSTOMER
John was great, as always. Service was completed in timely and satisfactory manner. Thanks for arranging Lyft transport for me!
12/29/2021
Shelly N. VERIFIED CUSTOMER
Thank you for great guest service and getting back my car so quickly I really appreciate your hard work
12/29/2021
Sharon O. VERIFIED CUSTOMER
Benito is always calm, patient, understanding, helpful, knowledgeable, and friendly.
12/29/2021
Robert T. VERIFIED CUSTOMER
Good job by the crew in service.
12/29/2021
Sangjin H. VERIFIED CUSTOMER
No issues to bring up, great help
12/29/2021
David M. VERIFIED CUSTOMER
Thanks
12/29/2021
Dave E. VERIFIED CUSTOMER
Cheyne was great! It was my first time bringing the car in at Norm Reeves Hyundai and going forward this will now be my primary spot. Thank you for the easy experience.
12/29/2021
Glenn S. VERIFIED CUSTOMER
Great Job!
12/29/2021
Amaya G. VERIFIED CUSTOMER
*****five stars for costumer service
12/29/2021
Jaime Z. VERIFIED CUSTOMER
Well you have nice service and nice people working there.
12/29/2021
Gus C. VERIFIED CUSTOMER
Robert was very thorough and professional.
I was very satisfied with the experience.
Great Job!
12/29/2021
Jason Y. VERIFIED CUSTOMER
He is very customer focused. Found my new contact.
12/29/2021
Vincente G. VERIFIED CUSTOMER
Principal more than 4 hour waiting for a oil change is very bad specially if I have appointment this is very horrible experience never expected ???? I have so bad experience that I don't want to go back again
12/29/2021
John B. VERIFIED CUSTOMER
I will have more information when I bring the car back so that the tech can address it properly….. Mike was great and you will be taking care of all my service needs…. THANKS