Very good job done by both service techs that came out. The camera is very nice and clear. Thank you very much
Nancy G
5/14/2026
Monica M. VERIFIED CUSTOMER
The service was excellent, and the detailed video of the mechanic measuring the tire treads and brakes was impressive and reassuring! Thank you!
5/14/2026
Travis W. VERIFIED CUSTOMER
Raymond went above and beyond with customer service. He was very on it when it came to communication and information. I appreciate his dedication to help customers.
5/14/2026
Victoria R. VERIFIED CUSTOMER
Andrew made my visit super easy and quick. 5 stars !!
5/14/2026
Clarence H. VERIFIED CUSTOMER
Kyle was professional but I thought the treatment by Genesis was arbitrarily and dismissive. The auto I bought had hidden flaw and wasn’t taken care of.
5/14/2026
Kameron P. VERIFIED CUSTOMER
Love all the advisors here! Always so fast efficient and informative
5/14/2026
Vikrant M. VERIFIED CUSTOMER
Experience was mediocre, I have a problem with tje car that there are some vibration/shaking i shared my issue. Only option given to me was go for diagnostic and pay usd190. Otherwise no one can even try to drive to see the issue itself. I expect basic thing, someone drive and give a suggestion does it really requires diagnostic or something else or may be that's not an issue. I felt like dealing with machines.
5/14/2026
Jose H. VERIFIED CUSTOMER
Everything was fine
5/14/2026
Donald K. VERIFIED CUSTOMER
Kyle is great. I enjoy working with him.
5/14/2026
Kristi M. VERIFIED CUSTOMER
Alex was very helpful and pleasant to work with. Thank you Alex!
5/14/2026
Cruz U. VERIFIED CUSTOMER
A long service no loaner
5/14/2026
Juliet Y. VERIFIED CUSTOMER
The infotainment unit replacement didn't fix the ghost touch issues and when picking up my car there were scratches on the a/c vent trim. Tried contacting Ruben this morning after the issues continued today and asked the rep on the phone to make sure he calls me back today, but he never did. I called again and finally spoke with another service manager. This issue has gone on for almost a year now. Very frustrating and I just want the infotainment system to be fixed.
5/14/2026
Sharmeen M. VERIFIED CUSTOMER
Service was quick and staff was friendly. Thanks!
5/14/2026
Omar G. VERIFIED CUSTOMER
Great and friendly service, as usual. Never expect anything less from the Norm Reeves HB team. Thanks to John for the attention while I dropped off my car.
5/14/2026
Charles W. VERIFIED CUSTOMER
Ernesto is the man. I have complete confidence that he will be honest with me and my car will be ready for the road.
5/14/2026
Marco N. VERIFIED CUSTOMER
Great !!excellent customer service !!the guy that help me was just excellent !!!
5/14/2026
Michael T. VERIFIED CUSTOMER
Excellent service advisor very professional advisor. I'm extremely satisfied with the mechanic that worked on my car.
5/14/2026
Linda B. VERIFIED CUSTOMER
Bonito explains everything very clearly. I trust him.