The Car Group

Robert was amazing.. best service I have ever had. He was great to work with had good communication about my car, also talked about future needs of my car and reviewed the options and cost which was helpful for planning ahead for car repairs. I will be back and I hope I get to work with Robert

TSD is Awesome! Thanks to Robert, Larry and the team

Jessica did an amazing job providing the best customer service I have received in my years at Norm Reeves. She addressed the concern I had with my Rav4 and clearly reviewed the report with the recommended mainteance services to me.

Ok

Edward was knowledgeable, courteous, and understood the work requested. He was a pleasure to work with. We need more service advisors like Edward.

Eduardo was great! Very professional and great customer service.

I had an outstanding experience at the dealership today while getting my car repaired. From the moment I arrived, Valerie made me feel welcomed and valued as a customer. She was professional, knowledgeable, and incredibly kind throughout the entire process. Valerie kept me informed every step of the way, clearly explaining the repairs and ensuring that all of my questions were answered. Her communication, attention to detail, and genuine concern for providing excellent customer service made what could have been a stressful situation feel easy and worry-free. It is rare to come across someone who goes above and beyond the way Valerie did, and her dedication truly stood out. Thanks to her exceptional service, my experience at the dealership was nothing short of outstanding. I left feeling confident in the work that was completed and appreciative of the care and professionalism I received. Valerie is a true asset to the dealership, and I highly recommend both her and the entire service team to anyone in need of automotive service.

Rosalina provided awesome service!!!

Leo Lazcano provided exceptional service from start to finish. He was professional, knowledgeable, and kept me informed throughout the entire process. He answered all of my questions, made sure everything was completed correctly, and made the experience easy and stress-free. I truly appreciate his excellent customer service and would highly recommend him. Thank you for a job well done!

Brandon did not keep me informed as to the car status amd when he did it was incorrect. He said the car wouldn’t be ready until Wednesday as they had to order a part. The. Two hours later I was told that the car was ready…he was unavailable to let me k ow what’s happened. I picked the car up from Ernesto(who is wonderful). I questioned ed the bill so spoke to the service manager Phillip who worked with me to understand why the bill was so high…while o don’t agree with the process I was satisfied with both Ernesto and Phillip but not with Brandon.

My first impression of Richard was that he came across as pompous, though I initially gave him the benefit of the doubt and assumed he might have been having a rough morning. Unfortunately, that impression never changed. Throughout the check-in process, he gave off the attitude that my appointment was an inconvenience. While he was inspecting the issue with my fuel door, I watched him through my side mirror smiling to himself. I couldn’t help but wonder what was so amusing—whether it was the fact that this is a common issue with my vehicle or that I had been using tape just to access my fuel tank. After the inspection, I was quoted $239 to replace a small spring. Wanting to better understand the cost, I asked for a breakdown. Richard explained that approximately $200 was labor and $29 was for the part. I then asked if I could simply purchase the part myself. His response, delivered with noticeable attitude, was, “Yeah, at Parts and Service.” As I turned to walk away, frustrated by both the interaction and the tone, he asked, “So do you not want the service?” I replied that I felt $200 in labor to replace a spring was excessive. It wasn’t until he realized I was no longer willing to tolerate his attitude that his demeanor noticeably changed. To be clear, my issue isn’t with Toyota’s pricing. I understand businesses have overhead and technicians deserve to be paid. Whether I choose to proceed with a repair is entirely my decision. My disappointment is with the customer service I received. Professionalism and respect should be extended to every customer, regardless of whether they choose to authorize a repair. Richard’s dismissive and condescending attitude made what should have been a straightforward service visit an unnecessarily unpleasant experience.

Appreciate the information given and the friendliness I received.

Andrew made the whole experience easy! Give that man a raise!

I was completely satisfied with my service experience. Bryan Lopez was very helpful and made the service experience great and easy. I was very happy with how quick my service was.

I received an automated message of my car being ready. Drove an hour and a half to pick it up just to be 5 minutes from there and told it’s not ready and it wouldn’t be until next week. 3 hours of time wasted and another week without a car

I was not impressed by the initial work. The starter failed without warning days later and the door lock came off days after that.

Patrick was warmly professional and took the time to ensure my comfort, not only with the services my vehicle was getting, including some services that needed to be addressed in the near future, but also my own personal comfort and preferences. I’m grateful for how well Patrick treated me.

Rudy was great. 10 stars out of 10.

Edward was a pleasure to work with. Professional, courteous, timely and responsive. Much thanks for a job well done.

Everything went smoothly. No problems!