Crystal Rivera goes above and beyond for her clients. She's great at communicating with her clients too
5/14/2026
Djalil R. VERIFIED CUSTOMER
My appointment was at 10:30 am. I showed up at 10:22. Waited over 20 minutes . Q did not help me. I had to ask for assistance. If it wasn’t for service advisor Karina Villatore, I would have not visited the dealership for any service again. My previous experience wasn’t good either. But thanks to Karina professionalism and kind approach, she made everything right. Please acknowledge her. Thanks to her I will be back.
5/14/2026
Axciriz G. VERIFIED CUSTOMER
I took my car in to for an oil change in Saturday May 9th. A few days later I realized that my wheel lock key is missing along with my original dealers manual black case holder.
5/14/2026
Alex C. VERIFIED CUSTOMER
Ok
5/14/2026
Mark M. VERIFIED CUSTOMER
Benito Torres is simply the best!!
5/14/2026
Leonard R. VERIFIED CUSTOMER
Great service, and friendly service representative.
5/14/2026
Douglas G. VERIFIED CUSTOMER
Jessica always does outstanding work and keeps the well informed.
5/14/2026
Jose O. VERIFIED CUSTOMER
Thank You very much Than, for your good service in my CRV ????..
5/14/2026
Chase S. VERIFIED CUSTOMER
Samuel Tung went above and beyond to assure that I was taken care of. I greatly appreciate his generosity. Thank you for helping me.
5/14/2026
Magdiel M. VERIFIED CUSTOMER
John was very cordial and explained everything clearly. I over heard a conversation with a fellow coworker and he genuinely offered to help her which shows good sportsmanship not selfishness.
5/14/2026
Cyrus C. VERIFIED CUSTOMER
Service was good and quick
5/14/2026
Olivia G. VERIFIED CUSTOMER
I had a great experience servicing my car today. My service advisor, Benito, was incredibly helpful and explained what was needed. Quick, honest, and professional service. Thank you so much!!!
5/14/2026
Phillip M. VERIFIED CUSTOMER
Great service, love the color and the car
5/14/2026
Gregory M. VERIFIED CUSTOMER
Rosalind consistently ensures that my car operates in top condition. Her dedication, skill, and attention to detail makes her and exceptional asset to Norm Reeves. She exemplifies outstanding customer service and deserves the highest recognition.
5/14/2026
Erica S. VERIFIED CUSTOMER
Edward was great!! Thank you .
5/14/2026
Doug J. VERIFIED CUSTOMER
I was told my tires were rotated, but only inspection and inflation was noted on my service summary. I called back to clarify, left a message, but never received a call back. I received a message yesterday that my vehicle was "ready to come home" when I picked it up on the 5th. 8 days earlier.
5/14/2026
Vanessa S. VERIFIED CUSTOMER
Ruben did a fantastic job keeping me updated while my vehicle is being serviced. He greeted me with a positive attitude upon my arrival and began my service promptly. Every time I get my vehicle serviced he always goes above and beyond at providing excellent customer service.
5/14/2026
Alejandro S. VERIFIED CUSTOMER
Employees very efficient and professional.
5/14/2026
Helen L. VERIFIED CUSTOMER
Ruben was very nice and helpful. He was also very informative with the vehicle and helped me a lot.
5/14/2026
Chun Y. VERIFIED CUSTOMER
Long time customer service department earns my trust