The Car Group

Terrible service, Richard was not follow up why service was taking so long until I went to a Sales person for help me to reach a manager in charge of Service Department, he was off so I communicate through the sales person my frustration, he was excellent and communicate to the General Mabager after that 10 minutes my car was done, I will follow up with an email to the Mansger for service department.

Ram is awesome. He’s the reason our family gets all our Honda’s serviced there. Great to work with.

He was very knowledgeable and professional. I’m definitely going back.

Appreciate the help thank you.

Excellent service

Good

Leo explained the car service very clearly and super friendly

Sam went above and beyond to help me today after I had a tire blowout. He confirmed the right tire for my Type R and penciled me in last minute during a Saturday. He was transparent with prices, consistent with updates, and thorough in providing details. I wish this was my local dealership so I could work with Sam more in the future

Well taken care of! Honda Services did a great job

Big shout out to Mr Ruben he’s the man!

Javier Pena wasVery helpful and professional,happy with the service

Excellent Thank You~

Paid for an entire routine maintenance half of the things weren’t done. My tires were not even rotated so I’m not entirely sure if other things were done or not. Got asked if my car could stay at the shop until Monday when I brought my car in at 12 o’clock in the afternoon.! All around it does not make me want to bring my car back to this location ever again.

Clayton is awesome. He has the best customer service.

Andrew Sharma was the absolute best at his job! Friendly, hospitable, and knowledgable. He made sure there was clear and direct communication and provided suggestions for my future services. I've had many horrible service techs at other dealerships, but Andrew presents himself as the standard of what a Honda employee should be

Great service from Robert

I have always taken my Highlander to get my oil change at this Toyota ever since I purchased it in 2019. The reason I keep coming back is because of the amazing service from this dealership. I have always been able to use competitors coupon when I do my regular oil change and has never been an issue. Unfortunately, I showed my competitors coupon today and Jessica informed me that it was only good for 5qt and my Highlander will need 6qt. I told her that has never been the case when I used the competitors coupon in the 8 years I’ve been coming here. She said it says it on the coupon. I reread the coupon and showed it to her and noted that it doesn’t say that. She kept making up excuses. Then she said, there might be a chance that I wouldn’t need to pay for the extra quart of oil. Since I was in line for 20 min waiting for someone to come greet meet, I just wanted to get my oil change. After when I went to pick up my car, I asked Jessica if the coupon was applied. She said yes… I looked at the invoice and I noticed that I got a 10% off of the service. I didn’t see the $69.99 coupon price that she claimed she applied. I also got charge an extra quart which is ridiculous! I can’t believe I was charged the extra qt even though the coupon doesn’t say about the “5qt oil change” that Jessica claims the coupon is good for.

My service provider was Jessica.

Overall, the customer service was good, and I really appreciated the complimentary van service. Denise was especially helpful in letting me know it was available, which made the long wait much easier. My only concern is that after waiting about four hours, I noticed my windshield washer fluid hadn't been topped off. Usually, they don't miss things like that, so I was a little surprised. Since it was something I could easily check myself, it made me wonder if everything else on the maintenance checklist was completed. I'm sure the rest of the work was done, but maintenance items shouldn't be overlooked, especially when you're trusting the service to be thorough. Thankfully, it was covered under a maintenance package, but I hope they'll pay closer attention to the details in the future.

Service and experience were experience were excellent. Robert took care of all my requests for service, handled my recall, and ensured it was handled in a reasonable amount of time. Thank you, Robert!