Norm Reeves Honda employees went above and beyond! So grateful for their kindness and service ????
5/16/2026
Lucia G. VERIFIED CUSTOMER
Ruben Marquez was very thorough and kind.
5/16/2026
Will B. VERIFIED CUSTOMER
Prompt and efficient!
5/16/2026
Alina B. VERIFIED CUSTOMER
John B is amazing every single time. When I arrived, John B was at lunch so I was assigned another service rep for check in. I waited in my vehicle for 18 minutes before being checked in. Every person who pulled up after me was checked in before me because they were assigned a different service rep. I was the only person sitting in my vehicle. I thought they forgot about me so I asked someone passing by. He checked in with my service rep and said that he was helping another customer. The service rep finished helping that customer, walked outside and began inspecting under the hood of a truck (no customer waiting) parked next to me. He did this for several minutes and then decided to wait on me. This was by far the worst experience I’ve had at Toyota Mission Valley. The person who checked me in has no business working in customer service.
5/16/2026
Linda H. VERIFIED CUSTOMER
The service was efficient and the agent was respectful, kind, and informative.
5/16/2026
Bernabe C. VERIFIED CUSTOMER
Thanks excellent service, thanks again Manny Sanchez
5/16/2026
Janice M. VERIFIED CUSTOMER
Vehicle was done in about 30 minutes. Ivette fully explained what they checked and what condition the vehicle was in.
5/16/2026
Martin G. VERIFIED CUSTOMER
Edward was really onto it doing his job of taking care of my vehicle and technician delivered the services on time as I expected. Thank to both of you.
5/16/2026
Kyran S. VERIFIED CUSTOMER
Great experience
5/16/2026
Edwin S. VERIFIED CUSTOMER
Best service thank you
5/16/2026
Charles S. VERIFIED CUSTOMER
Very friendly & helpful
5/16/2026
Donald K. VERIFIED CUSTOMER
Ram Diego was very helpful and friendly.
5/16/2026
Elba . VERIFIED CUSTOMER
Quick and helpful no upsell just great service
5/16/2026
Marieann G. VERIFIED CUSTOMER
Professional and fast. Did complimentary tire rotation too!
5/16/2026
Jerry L. VERIFIED CUSTOMER
Very professional and courteous. Will be back
5/16/2026
Yukiko B. VERIFIED CUSTOMER
He was friendly and nice except he didn’t applied 15 percent discount from Costco, saying use it next time I need a few other things cost more???
5/16/2026
Brian C. VERIFIED CUSTOMER
Good customer service.
5/16/2026
Fernando C. VERIFIED CUSTOMER
Ernesto was very good in everything
5/16/2026
Dorothy G. VERIFIED CUSTOMER
Had an amazing experience at Norm Reeves Honda. My service writer Ramblin Diego was incredibly helpful, professional, and fast. He knew I had to get to work, had the loaner car ready right away, and even helped move my car seat over for me. Communication was excellent he kept me updated exactly when he said he would and even offered after-hours pickup through the sales department even though I couldn’t make it that evening. I was in and out in about 15 minutes that morning. Great customer service from start to finish!
5/16/2026
Jeanne H. VERIFIED CUSTOMER
Ernesto was helpful & so was John. I come your Honda dealership cause I like your service & the people who work there