Really satisfied with the services Samuel Tung provided
5/16/2026
Rosario O. VERIFIED CUSTOMER
The job was done in the same day.
I was notified of how much it
Would be and it was done when
Enrique said it would be.
5/16/2026
Melenie R. VERIFIED CUSTOMER
Miguel Cabrera show excellent customer service. He was informative and helpful.
5/16/2026
Bill T. VERIFIED CUSTOMER
Jayden got my basic tire rotation done in the time. quoted, I am satisfied. Great work Jayden!
5/16/2026
Candee M. VERIFIED CUSTOMER
Ramez was very helpful, friendly.
5/16/2026
Laura T. VERIFIED CUSTOMER
Great customer service today! 10 stars ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Thanh Sabatier assisted me kindly and with a happy face. He had knowledge of my car needs and very good suggestions for the other needs of my vehicle. I would love to see him assist me on my future appointments. Thanks,
Sincerely,
Laura T
5/16/2026
Rigoberto Z. VERIFIED CUSTOMER
Does answer my call or text
5/16/2026
Aaron W. VERIFIED CUSTOMER
Great, as always!
5/16/2026
Kay S. VERIFIED CUSTOMER
Sal has always given 110% in customer service. I come back to Norm Reeves because of him. Considering today was his last day, this guy deserves a stipend or bonus. He will be dearly missed.
5/16/2026
Judieth R. VERIFIED CUSTOMER
Excellent work didn't wait long
5/16/2026
Justin G. VERIFIED CUSTOMER
Mr. Ruben Marquez was great and service was very professional and helpful.
5/16/2026
Ma Teresa. VERIFIED CUSTOMER
Great job Miguel Cabrera ????tank you
5/16/2026
Joyce L. VERIFIED CUSTOMER
Miguel Cabrera is an excellent Service Advisor.
5/16/2026
Carla J. VERIFIED CUSTOMER
The service advisor Joseph wasn’t the friendliest. At the beginning he wasn’t really talkative and when I mentioned to him that I hadn’t been to this particular location in a while and I was still talking, he cut me off and asked if I was going to be dropping off or waiting. This guy doesn’t care about customer service.
Shortly after this, I was regretting coming back to Norm reeves Cerritos because of the way I was treated.
Honda world is seriously 2.6 miles away from my house and I could have gone there instead of driving 8.6 miles to norm reeves Cerritos for my car service where I had the WORST service advisor.
When I received the text message that my vehicle was ready, I walked out and joseph was no where to be found..
Luckily a KIND service advisor named Trevor Rodriguez noticed me standing around waiting for my advisor and since he didn’t see him either, he decided to assist me. TREVOR was THE KINDEST advisor.
Trevor has the best customer service I’ve ever received at any dealership. He helped me out and I was on my way out & as I was leaving, I walked past my original advisor Joseph not doing anything in his little podium.
I’m happy Trevor saved the day by being a kind soul! :)
5/16/2026
Hena S. VERIFIED CUSTOMER
Q, thank you for your kind and calm disposition. Although, there was a rough start and the other employee was extremely disrespectful and rude, I can not commed you enough on your customer service skills.
You handled everything with professionalism and kindness. You were able to bring me back to center despite the hiccup. You made sure my concerns were addressed and resolved in a prompt manner.
Respect and professional communication goes a long way, and you my friend, excelled in both.
Thank you, sincerely.
5/16/2026
Fransisco R. VERIFIED CUSTOMER
Brandon was very helpful and quick at getting things done
5/16/2026
Victor G. VERIFIED CUSTOMER
I am not satisfied with the outcome of the service conducted on May 8, 2026. It has been by far the worst experience with the service department at the Cerritos Honda location. I will file a complaint for the inconvenience I experienced.
5/16/2026
Cassandra V. VERIFIED CUSTOMER
Four hours for an oil change with appointment
5/16/2026
Del M. VERIFIED CUSTOMER
Outstanding customer service and so friendly makes you very comfortable!! Always come to this Honda for all my HRV work done. Thank you to Mr Pablo for excellent hospitality ????