If Ford cannot fix my problem why do you have a maintenance department. Norm Reeves gives me a run around like I do not know what's happening with my own vehicle. I'm getting pretty disgruntled with this company.
5/14/2026
William Melvin. VERIFIED CUSTOMER
Job well done! Thank you!
5/14/2026
Maria C. VERIFIED CUSTOMER
Francisco Bretado and his support team showed outstanding customer service professionalism by listening intently, addressing all my concerns regarding my car issues and then going beyond the call of duty with their compassion when I left my purse and garage door opener behind and had to coordinate with Jamieson & Nick at Hertz Rental to retrieve my lost and left items at the dealership. They all earned my forever gratitude and deserve the highest form of recognition! Thank you all forever!
5/14/2026
Fazhi Y. VERIFIED CUSTOMER
Vever good
5/14/2026
Steven B. VERIFIED CUSTOMER
Leo goes the extra mile
5/14/2026
Fernando R. VERIFIED CUSTOMER
Great customer service
5/14/2026
Fernando I. VERIFIED CUSTOMER
Very satisfied with the service the service advisor he’s name is Sam very helpful I am completely satisfied
5/14/2026
Christopher C. VERIFIED CUSTOMER
Quick and really liked the text for updates
5/14/2026
Martha P. VERIFIED CUSTOMER
Thak you Benito!!
5/14/2026
Michelle D. VERIFIED CUSTOMER
Ivette Rodriguez provided the best, excellent customer services. She is very professional, knowledgeable, friendly . She answered and explained to all our questions . Thank you.
5/14/2026
Melanie J. VERIFIED CUSTOMER
I received great customer service from both Parts and Service. The repair was done efficiently.
5/14/2026
Ariane A. VERIFIED CUSTOMER
Mr Ruben Martinez is very nice and explained everything regarding your car
Job well done !!!
5/14/2026
Alejandro A. VERIFIED CUSTOMER
Very good work
5/14/2026
Jennifer R. VERIFIED CUSTOMER
Benito is always so professional, and we appreciate his expertise! And Sammy is wonderful, and always greets me and super helpful.
5/14/2026
Alexis L. VERIFIED CUSTOMER
My visit today went well, I was helped out by Jonathan Romero whom had excellent customer service and answered all my questions with ease.
5/14/2026
Manuel C. VERIFIED CUSTOMER
I received my car back with my ac still not blowing cold air when I went in to have it fixed and a few minutes after leaving my tire pressure light came on saying it had low tire pressure. Then I was told to bring it back in to check on the ac.
5/14/2026
Erik George. VERIFIED CUSTOMER
He did an amazing job. Was thorough and got me back on the road quickly. Thank you
5/14/2026
Cynthia J. VERIFIED CUSTOMER
Trevor was a big help during my visit at Honda Cerritos. He was very kind and welcoming, his service was present and not transactional. I appreciated being talked to as a person and not just “another client”, he asked how my day was going and was very professional. Trevor was also very informative with questions I had. My next visit I will make sure to ask for his help again.
5/14/2026
Michael K. VERIFIED CUSTOMER
Excellent customer service provided by David Ochoa.