Great job and accomodation from your team JAVIER PEREZ always delivers!
11/26/2025
Leticia D. VERIFIED CUSTOMER
Excellent service
Thank you
11/26/2025
Eva I. VERIFIED CUSTOMER
It was very quick and all otf them did a good job!
11/26/2025
Ed A. VERIFIED CUSTOMER
David Ochoa was very pleasant & professional. However, I need to bring the car back to fix a problem that wasn't present when I brought the car in originally.
11/26/2025
Jerry B. VERIFIED CUSTOMER
I’ve been in several times in the last few years… Edwin is the very best!
11/26/2025
Juna K. VERIFIED CUSTOMER
Benito is the best! Always gets me in and out od there. I don't feel pressured or overcharged.
11/26/2025
Lesvia H. VERIFIED CUSTOMER
Excellent service
11/26/2025
Deborah W. VERIFIED CUSTOMER
I am very happy with the service department staff.
11/26/2025
Tracy P. VERIFIED CUSTOMER
Thank you for the fast and efficient service.
11/26/2025
Sergio M. VERIFIED CUSTOMER
Great customer service
11/26/2025
Pauline N. VERIFIED CUSTOMER
Kind and courteous service.
11/26/2025
Elyce H. VERIFIED CUSTOMER
The appointment took significantly longer than I anticipated. My appointment was at 10:00 am and I did not checkout until 4:50 pm. Joshua appeared to be new and inexperienced. He did not provide a feeling of confidence in what was happening on the service end. My car was still waiting to be seen by the mechanic at 1:30 for a 10:00 am appointment. My car is loosing power at times while driving it. Around 3:00 he suggested having the shuttle pick me up so I could take a drive with the mechanic and they would drive me home. I suggested we wait until you do the software update. When i do as checking out I asked to make the software update appointment but Josh told me to call on Monday to make the appointment. It was just a very strange and disappointing experience for the first time having service on my new car that I purchased at your dealership. I had decided to go to a different dealership in the future for service or to only deal with your service manager. Thank you for reaching out. Elyce H
11/26/2025
Justin Y. VERIFIED CUSTOMER
Mo was great
11/26/2025
Mildawati H. VERIFIED CUSTOMER
He was very helpful and he explained everything about the services of the car. Keep up a great work.
11/26/2025
Tessie V. VERIFIED CUSTOMER
Enrique is professional and a pleasure to work with! People/ employees like this is why I recommend Norm Reeves Hyundai in Cerritos!
11/26/2025
Cheryl M. VERIFIED CUSTOMER
My advisor was professional and got me in and out in half the time I expected. He informed me of the problem and solution ad sent me on my way.
11/26/2025
Grace F. VERIFIED CUSTOMER
Was told wait time would be 3 hours waited nearly 5 I asked for parts quote and it took forever when I went to check up, he said he didn’t know yet after the 2nd hour of being there
11/26/2025
Marcelo F. VERIFIED CUSTOMER
I meant Clayton in the previous comment.
Very nice, attentive, explained everything, all around gentleman.
11/26/2025
Hector K. VERIFIED CUSTOMER
Candice was great. Took care of my fix and got me a loaner. Great communicator
11/26/2025
Bounleua K. VERIFIED CUSTOMER
Check in line was too long compared to other Toyota service locations.
Service advisor was not present when I picked up my car but another service provider helped out but was unpleasant. He was probably busy and wanted me out. My question was unanswered. ☹️ Will likely go to a different location next time.