The Car Group

Denise was very nice and professional. I truly appreciate her handling my service process. All went very well and was an excellent experience with having my car serviced at Norm Reeve Toyota dealership. Thank you Denise. Y

George was the ultimate service agent. He understood my needs and provided the service. My car hot done at the promised time. Thank you Honda

Took over fours for a 75,000 mile check up on my 2017 Prius. No fault of the service tech. Looking for a local mechanic.

Representarive was great and very attentive

Thank you

Quick reliable service

Jayden provided exceptional customer service. Nonetheless, the team was unable to identify the issue with my vehicle. This is frustrating because the previous service reported that my battery was in excellent condition. Less than two months later it died out and left us stranded 100+ miles from home. I’m concerned that there is an underlying electrical issue as my car has had repeated issues starting.

No problems. Good service.

Benito was incredibly friendly and professional. He was very helpful in determining what needed to be done today and what services I would need soon. The overall service was completed in a timely manner.

Disappointed and Concerned About Transparency and Service Quality I recently visited Toyota San Diego for the first service on my 2024 Land Cruiser, which has only 2,300 miles. This was also my first service experience with Toyota, and unfortunately, it left me disappointed and questioning the dealership’s transparency and readiness to provide proper warranty support. I arrived on time for my 10:00 AM appointment, and the check-in process initially seemed smooth. I reported a concern that my steering wheel was not centered, even though the vehicle drives perfectly. It’s a small but important issue, especially when driving straight on the highway. The advisor immediately told me there would be a $190 charge just to inspect the alignment, which I declined because the vehicle is still within its first year and has extremely low mileage. While waiting, I reviewed Toyota’s official policies and confirmed that alignment issues are covered under warranty for 12 months or 12,000 miles. When I picked up my vehicle, I asked again about the warranty. The same advisor then told me they did not yet have the equipment or specifications to perform the alignment procedure and suggested I return in a month and a half. Had I followed that advice, I would have been past my warranty period, as the vehicle was purchased on 12/28/2024. This added to my frustration and made me feel misled. I requested to speak with a supervisor. After some time, he explained that the dealership does not yet have the required tools or specifications from Toyota to perform Land Cruiser alignments. This was surprising and concerning how can an official Toyota service center not be equipped to handle factory required procedures on a current Toyota model? When I asked why I was originally told I would have to pay $190, the supervisor apologized and said the advisor “did not know.” Additionally, the advisor failed to document my steering wheel concern during check-in; it was only added after I spoke with the supervisor. Before I left, the supervisor assured me that he would call me within a week with a solution. I will wait patiently for that call. Altogether, this experience left me frustrated, disappointed, and uncertain about the honesty and preparedness of this service center. I expected clarity, transparency, and proper support for a brand new Toyota vehicle under warranty, and unfortunately, this visit did not meet those expectations.

Tire pressure light came on as we were about 5 miles away. We need to return today to address this issue.

Javier was great definitely knowledgeable and provides extra information

Andrew was great and was very knowledgeable. I am new to the Ford Family and so far I am impressed

On 12/4/25, I brought my 2025 Honda Accord Hybrid in for a recall. I had a 10:15 appt and did not leave until two hours later with a loaner car. The recall was fixed but I was told my honda android was wiped out by Norm Reeves Honda wifi. I returned the loaner the next day and had to reset several areas that I had already setup. Very frustrating!! Alex Alamanzar did a fantastic job and tried everything possible to fix the problem. I dread ever having to bring my car in for recalls, service, etc. How can this happen? Norm Reeves Honda dropped the ball on this one! Dorothy N

I appreciated that Javier communicated the details as they were found.

Efficient bery good good job I recommend. Thanks

Very helpful and kind

I was happy and amazed by such excellent customer service. Impressive. Work was done very timely and kept me updated. Will definitely come back to this Honda dealership. Happy customer.

I was there for 5 hours! I made an appointment for 10:00. I waited in line until 11:00 to be checked in. My car wasn’t ready until 3:00! I was never given any update nor warning that it would take this long. When my car was FINALLY ready, she was too busy and sent me over to someone else to check out. I was there for service and apparently a recall. I was not given the inspection results. I have tried to look at the electronic copy and it is not showing up. I do not know if my car needs attention in any other area! I would appreciate a call from someone with a summary of anything that my car might need.

He was very nice & professional.