The Car Group

I am 100% satisfied

Good and fast service

Fast & Efficient

The advisor assigned to work on my vehicle, Jonathan, was not helpful whatsoever. 1. my vehicle was being paid by insurance, Jonathan did NOTHING to ensure the check from the insurance had arrived to the dealer. I know this because I had to essentially beg for Jonathan to check to see if the check was at the dealer, this was on December 6 2025. When i spoke to Jonathan on December 6, according to him no checks had arrived yet. On the same day, i had to press Jonathan to do as little as look for the check, only after saying im going to come and speak with his supervisor, was there any progress. In fact when Progressive called me on December 8 to close out the file, they said that when they spoke to Jonathan, there was no mention of checks missing. 2. When i asked Jonathan to check for the checks, i dont think he did, he kept saying "we checked" and when i asked where he actually checked, he fell silent. 3. My vehicle was at the dealer because a rat had chewed through certain components of my vehicle, including being in the cab itself. when i dropped my vehicle off, Jonathan told me i would get a car wash, when i picked up my vehicle however, he laughed in my face when i mentioned a car wash, forcing me to spend out of pocket on it. i would like Honda to pay for the car wash since it should have been included with the repairs.

he is wonderful to work with!!!

The care I received was exceptional and that is why my family have purchased and maintained our Toyotas at Norm Reeves.

Jessica was very knowledgeable and helpful. She took extra time to make sure I was satisfied.

I normally get my service with Leo but he was not there thay day. Im thankful they gave me another great service advisor like Miguel. He was very helpful and knowledgeable. He walked me through every step of the way and keptnle informed of whay my vehicle needed. I will definitely come back to Miguel if my usual advisor is not there.

Great service, friendly, and knowledgeable.

Was quoted 1st for $2,100+, and when I questioned it, was told price iof the part alone is $370 and then , when he suggested I can claim it to my insurance, price was changed to $5,700+. Also , it took them more than 2 hours to inform me of the damage done to my car. If it was chewed like what they said it was, then they knew right away, its the cause. I knew they had to check the whole car, but not more than 2 hours.

Will do

very communicative, and talks with you rather than down to you. not pushy, and doesn't constantly upsell. i would recommend to others to see him, if he's available.

Rosalinda is amazing.. her and robert are the friendliest and mist knowledgeable!

Excellent

Thank you for great customer service and support we appreciate you guys

Very attentive and helpful :)

My service rep Mike was very pleasant and kind and did the best he could as far as getting me back home and then back there to pick up my car. Even though I have requested a loaner a week in advance.

Alex did a great job helping me with serving my vehicle.

Will do.

Everyone always helpful. & work done well. Thanks!