Mr. Sanchez is respectful and has also answered all my concerns. He also explained the importance of the service needed to keep me vehicle in top condition
12/6/2025
Jennifer H. VERIFIED CUSTOMER
Trevor Rodriguez is a great service advisor ! He’s always polite and listens to my concerns . Sometimes being a women you don’t always know much about cars and problems but Trevor always makes me feel like my concerns are valid and he gets my stuff done . Because of Trevor , he is the reason I bring my cars back in to Cerritos for service .
12/6/2025
Arlene . VERIFIED CUSTOMER
Amazing service, I was satisfied with how fast the service was performed. I will definitely be coming back for regular maintenance.
12/6/2025
Renee M. VERIFIED CUSTOMER
Leo was great. He did what he could to find me the best deal for the service my car needed.
12/6/2025
Ricardo S. VERIFIED CUSTOMER
Lost trust in your service department because there is no accountability for the work performed.
12/6/2025
Martha T. VERIFIED CUSTOMER
Anthony provided excellent customer service, explaining everything. Service center got my oil change within an hour.
12/6/2025
Daniel M. VERIFIED CUSTOMER
Friendly and kept me informed.
Enjoyed my visit!
12/6/2025
Timothy B. VERIFIED CUSTOMER
Javier
Nice guy and did a good job explain all
12/6/2025
Jonathan M. VERIFIED CUSTOMER
I think your service department is lazy and incompetent. They said it was normal to have a hole in our brand new dashboard even after I sent them pictures of the same type of vehicle that I took at a different dealership. These lazy and incompetent employees need to be replaced with people who will actually take the time to get things done and make things right especially for customers who spend thousands of dollars on the vehicles I will be adding to the many negative reviews your service center has already received on the internet. Now I understand why you have so many and your ratings are so low compared to all the other dealerships.
12/6/2025
Rachel S. VERIFIED CUSTOMER
I always receive excellent customer service from Jesús :)
12/6/2025
Terry C. VERIFIED CUSTOMER
Great service!
12/6/2025
Braydon G. VERIFIED CUSTOMER
The customer service did what they could do but out of all honestly they could of performed more to their ability to fix a Crack on the windshield instead of turning me away I felt instead they put money first instead of the customer, the Crack is to deep that's the policy really fuckin ridiculous first new car and that's how's it done at norm reeves pretty fuckin sad.
12/6/2025
Francisco G. VERIFIED CUSTOMER
Jayden provided my husband and I with excellent customer service. He answered all our questions and concerns in a professional manner.
12/6/2025
Ruben G. VERIFIED CUSTOMER
Good service.
A job well done. Good professional advice, very honest.
And we thank you. We appreciate your honesty, Merry Christmas.
12/6/2025
Helene K. VERIFIED CUSTOMER
Below average service/customer care experience. I’ve been to many different Honda dealerships and found that this one is definitely way below average in terms of customer service.
12/6/2025
Heidi N. VERIFIED CUSTOMER
She was very helpful and informative.
12/6/2025
Kathryn K. VERIFIED CUSTOMER
Robert always provides excellent customer care in that he communicates well, ID's vehicle needs quickly, and provides fairly accurate expectations on turn-around time. I also appreciate any small discounts he can work into the total cost. Every savings helps in these days of high inflation and shrinking value of the American dollar. I will return to this service shop because I trust and enjoy working with Robert.
12/6/2025
Adrian H. VERIFIED CUSTOMER
It was great!!
12/6/2025
Nicholas G. VERIFIED CUSTOMER
I had work done to my car that was not authorized to be done
12/6/2025
Margaret Ann. VERIFIED CUSTOMER
Manny was very knowledgeable and professional. He explained all suggested repairs and made a copy for me. Excellent customer service.