The Car Group

Thank you! Went in and out. Waited an hour without an appointment for an oil change.

No I went for a brake service that I previously requested. And that service was not performed ( even tho I already upfront payment service since I bought my car) now I feel not safe driving , on top of that I’m not having the time to go there every day to get it done. I’m completely unsatisfied

Robert was very helpful.

Customer Service very Professional. All Issues are addressed thurally.

Benito Torres has been my service advisor since I first bought a Honda at Norm Reeves Huntington Beach in 1997. He has always been professional, helpful, knowledgeable, and personable. I always know my car is being well taken care of when Benito is in charge.

Excellent communication and fast service

Louie Ramos was amazing! Great customer service!!

My representative was the best, he took very good care of me. Thanks for great service.

Mike and the rest of the Honda staff were very attentive and straightforward with everything.

I was never able to reach Hannah for an update on my vehicle service. Texting and voice mails went unanswered.

Adrian was so helpful

John Beck is the Best advisor I have ever dealt with in any car dealership

Friendly and vehicle was done in a timely manner

I received very positive results in the care for my vehicle.

Richard was very understanding throughout the whole process, sadly the price was just to high for me, so they stopped working on my car washed it up for me and i went to pick it up

I appreciated his professional and courteous treatment. He kept me informed about the status of my vehicle maintenance.

We love our Tucson and all of our experiences with Norm Reeves Hyundai have been exceptional.

When I checked in I wasn't given any paperwork which is cool I don't need more paperwork but I didn't have a contact number to get in touch directly with my service advisor . The phone system gave me all kinds of choices but I didn't know who my service advisor was , and when I tried to get a hold of you guys i didn't hear back for an hour . Apparently I called right when my service guy went on lunch. When I finally heard from him he was going to order me a Uber which was very kind of him by that time I had already secured a ride in . When I had him on the phone i was asking him if this was normal if this was something that would happen in the future and I never got his assurance that it would not happen he kept making excuses about why it happened which was fine by me I didn't need to hear why after he told me once I was just trying to get assurance that it wasn't going to happen again . I offered up the solution that when they go on lunch perhaps somebody should pull up their duties and cover for them. For me as the customer what I experienced was trying to call different numbers trying to contact you for an hour not hearing back and stressing about getting my car back in time to make my evening appointment. There are things that I could do in the future to make sure that that doesn't happen but it would be nice to know that you guys were able to be in contact with me in less than an hour say like in 5 minutes . Just leaving the customer hanging like that is a little bit of a flaw in your system and I would like you guys to look into that just because I want you to be successful I love buying my vehicle from you and I love my sales person Chris knickerbocker who is amazing. My service advisor is amazing too he's just the victim of a flaw in the system. I became a victim of the system as well and I would hope that you guys could change that thank you for the opportunity to share. Feel free to contact me and let me know what's happening on that I would love to know as a business owner I know how important it is to follow up on even just the little things like this so it doesn't happen to people repeatedly and help you maintain your customer loyalty.

It took to long for the car to be delivered i stay home until 5:30 PM.call twice left a massage no one returned the call.the world is all about texting that's why we all mad with each other no communication

Excellent