Jonathan Romero was my service advisor. I understand it's his responsibility to upsell services, but I politely declined. He pressed me and asked why. I let him know my son handles all of my major maintenance. Instead of accepting with grace, Jonathan then asked me why I brought my car in for an oil change instead of having my son do it. Jonathan also mentioned if all I wanted was an oil change, I should have just taken my car to Jiffy Lube. This is completely inappropriate and unacceptable. I have been a loyal customer of Norm Reeves Honda for many years, but this incident has made me uncomfortable bringing my vehicle to you in the future. I will be filing a complaint with corporate.
12/20/2025
James C. VERIFIED CUSTOMER
Edwin was very professional and had my car ready early which was very appreciated! I love the service provided by Genesis of Cerritos!
12/20/2025
Samuel W. VERIFIED CUSTOMER
Fast service. Pointed out points of concerns with no pressure or fear factor to rectify the issues on the spot. Gave me my options and allows me to address those issues in my own time and being economically ready ; when I do.
12/20/2025
Lydia M. VERIFIED CUSTOMER
Thank you for the excellent service and for always taking such good care of my car! Thanks again, - A very happy customer.
12/20/2025
Gelna A. VERIFIED CUSTOMER
No comment
12/20/2025
Douglas P. VERIFIED CUSTOMER
Failure on your part
12/20/2025
Silvina S. VERIFIED CUSTOMER
I like that Jonathon is always smiling.
12/20/2025
Narendra M. VERIFIED CUSTOMER
Exceptional service! Thank you!
12/20/2025
Aram M. VERIFIED CUSTOMER
Francisco is the best! Has been providing excellent customer service for past 6 years
12/20/2025
Susan S. VERIFIED CUSTOMER
Prior to David helping me, I had to come back unfortunately because of two mix ups that were made. But, the third time’s a charm. David was on it and the car got done. He was very officiant and left me messages on my cell phone along the way to update me etc.
Thank you David.
12/20/2025
Kevin G. VERIFIED CUSTOMER
Will do
12/20/2025
Derick D. VERIFIED CUSTOMER
Francisco is just simply amazing! Couldn’t have asked for a better service advisor
12/20/2025
Oscar R. VERIFIED CUSTOMER
Thank Trevor for your great work. Keep it up.
12/20/2025
Jordan S. VERIFIED CUSTOMER
Very helpful quick and fast
12/20/2025
Raymond A. VERIFIED CUSTOMER
Too aggressive with her sales pitch and lack of knowledge.
12/20/2025
Paul F. VERIFIED CUSTOMER
Thank you for friendly, efficient, organzied service
12/20/2025
Jasper A. VERIFIED CUSTOMER
Thank you for your professionalism.
12/20/2025
Marilu G. VERIFIED CUSTOMER
I have to say that Ruben is the best service associate. He is the reason I keep coming back to Honda of Cerritos.
12/20/2025
Robin W. VERIFIED CUSTOMER
It went well
12/20/2025
Samuel L. VERIFIED CUSTOMER
The Oil Change was standard and the gas cap cover was replaced. However the third complaint of the Radios Android Auto continues to be an issue. This morning during my drive home the map screen kept going off center with a pop-up to re-center the map, it wasn't even on the same street. Then further into my drive the GPS kept trying to route me to different locations and I wasn't even entering a destination. Prior to the service it just kept going off center and flipping screens and into the setup menu. The routing was new, it wanted to rout me to a church, then a park.
This will require further troubleshooting.!
Sam