I ask two of your representatives for assistance if they can call the person that help us for the vehicle service They couldn’t help us at all the representative unprofessional they were rude.
12/22/2025
Marco C. VERIFIED CUSTOMER
Outstanding service…Thank you
12/22/2025
Kathy S. VERIFIED CUSTOMER
Respond to my texts
12/21/2025
Cameron A. VERIFIED CUSTOMER
Always great communication, explanation, and service when I take my car in to Julie.
12/21/2025
Shawna S. VERIFIED CUSTOMER
Ivette was extremely helpful and kind.
12/21/2025
Jaliz F. VERIFIED CUSTOMER
Ricardo and Luis we’re patient and very knowledgeable. The ease of car buying was simple. Our family has been buying vehicles from this superstore 20+ years and we will continue.
12/21/2025
William W. VERIFIED CUSTOMER
Good job Rosalina! Thanks for beating the ready time by one hour.
12/21/2025
Eric M. VERIFIED CUSTOMER
Valerie was fantastic. I really appreciated her helping me out and getting me all settled and in and out within the time that she estimated the service to take.
12/21/2025
Candice S. VERIFIED CUSTOMER
Leo was an excellent help in making my choices for yesterday’s service. He said it’d be about two hours and it was less than 2 hours. Very pleased
12/21/2025
Franklin P. VERIFIED CUSTOMER
Benito is the VERY BEST. NOTHING CAN BEAT HIS SERVICE. THANK YOU ☺️
12/21/2025
Ia Y. VERIFIED CUSTOMER
Pablo was friendly, quick, efficient, and informative. Great guy. Deserves a raise.
12/21/2025
Araceli R. VERIFIED CUSTOMER
He was nice person
12/21/2025
Maria E. VERIFIED CUSTOMER
Of course, the person who assisted, was rude and not very accommodating
12/21/2025
Abe M. VERIFIED CUSTOMER
Excellent service, great and professional .
12/21/2025
Aileen D. VERIFIED CUSTOMER
Excellent service, friendly staff
12/21/2025
Maile J. VERIFIED CUSTOMER
Everytime I go get my car serviced at Norm Reeves West Covina, it is always a friendly and welcoming. Valerie Machado is awesome, she provided amazing customer service. She insured I was made aware of services my vehicle would need. I appreciate the service updates so I can keep my car, running good. Excellent visit.
12/21/2025
Rene T. VERIFIED CUSTOMER
Thank you for your great service
Happy Holidays!
12/21/2025
Brenda L. VERIFIED CUSTOMER
Thank Genaro Perez very much for his top-notched service. Even though things didn’t work out the way he planned in our first appointment, he tried very hard to reorder the parts and make another appointment for me. He worked every thing out for the second appointment and I got my car back with full satisfaction for the repair and his service.