The Car Group

I hated my experience with the service center so much that even when I was told my car was ready I was given my key with an attitude about to pull off and they said they needed to put lug nuts on my car what if I had drove off what would have happened and my appointment was at 11:00 am I didn’t leave until 1:50 pm that was so crazy and when I spoke to Justin he didn’t seem to care I should’ve been apologized to or offered something license plate frame or something but I won’t be back

Very pleased with Mary’s assistance and the servicing of my vehicle. Would only saw the prices seem a bit high.

Denise is the reason I go back . She has amazing customer service and very transparent .

I came in for regular b service and he explained to me that additional service was needed and I trusted him just like did for last 3 years. He is always fair in recommending what I needed with explanation and not being pushy when additional service is needed. He is my go to guy for last 3years and always deliver 1st class service.

Your team took care of us and made us know that we matter thank you. So much !

She’s good I’m really happy with her service she’s is really good and Rosalina is good thanks to her my wife is happy with her services thanks again

Leo Lazcano is the best customer service always very helpful Thank you

My wife brought her 2022 Outback in for service today. The report stated that the battery test failed and needed to be replaced for nearly $400. This battery is only 9 months old, so we declined, and took the battery back to where we purchased it and had them re-test it, where I know the techs and trust them. They said the battery is completely fine and doesn’t need to be replaced. The report also stated an urgent need for a $130 alignment, despite the other final report coming back with no alignment issues. To top it off, it recommends a cabin air filter replacement because it is “dirty,” when in reality it is a brand new filter that I installed not too long ago. It is gray colored because it’s a carbon filter, so I’m not sure if the tech just didn’t look carefully enough to see that. The tires reporting as needing replacement I completely agree with, and had already planned to do that soon. But all those other items together, especially the battery being reported as bad when it’s new and tested fine with a trusted shop, really isn’t confidence inspiring in whoever actually serviced the car. I’m not sure if the battery was just flagged because the car is 3 years old or what, but either way, I’m not very impressed in the experience today. It comes across as negligence in reporting at best, and an active attempt to scam the customer at worst.

The replacement service of an air filter was not identified to me until I was checking out, therefore causing me to wait to have the filter chenged,before I would leave.

Mr Obando provided exemplary customer service. He was knowledgeable about my vehicle and did a great service by answering my questions and addressing my concerns. He made proper arrangements for my service and was very professional. I will be pleased to to work with him in my future service needs.

Took too long just to do oil change service, and never got notify when job was completed, I have to come after 4 hours to find out that my car was ready one hour early

none

Great service from all staff! I will continue to pass the word to my friend and family!! I Love Love my Honda????️

Issue reoccurred

My car play system wasnt fixed. It still glitches & its super slow

John is professional, transparent about the cost, and order of each service my vehicle needs. I appreciate the quality of service I always receive at Norm Reeves.

I got lucky and the Toyota mechanic agreed with the same cause of my truck problem as a private mechanic. So now I will take this information to Toyota Corporate and request Toyota to pay for the repairs. The Toyota CSR told me that Toyota mechanic must reach same conclusion as private mechanic before Toyota would consider paying for repairs

I purchase a new corolla this year and one Day I realized that the windshield spray is not spraying to the windshield but to the roof, the problem was not solved and, they make me wait more than 3 hours, with the car parked outside the shop, and they give me the car until I ask.

Mary in the service department is always amazing, her customer is by far exceptional.

John Le was fantastic. Engaged and communicative. However, with my vehicle having a fuel pump (recall), I would have appreciated knowing a gas smell would be present post service. Obviously it’s worrisome to have your garage filled with gas fumes and not knowing if this is okay. And to Norm Reeves, run my car through the washer after services. You look cheap and not appreciative of your customers.