The Car Group

Always goes above and beyond. Thank you for always going out of your way!

He good services

I waited at your service department for more than 2 hours. I finally left. I will not go back.

Bad actitud,

Mariela was terrific!! She was kind, efficient and took great care of my car.

Jesus was professional and attentive to the concerns of my car.

The complimentary service pass I was mailed said that oil change, tire rotation and multi point inspection was free. However I was charged $29.99 for tire rotation, that did not please me.

Benito is always incredibly helpful when I take my car in

The job was completed without issues and much faster than initially projected. Well done.

Anthony is helpful!

Everyone was extremely professional and efficient , they took care of my problem and even took care of my future worries after explaining the Honda warranty to me. Adrian especially is bad **** give that man a raise he always knows just what to say when I go in.

Richard was my advisor and he was great, but there was a miscommunication. He told me that he only worked till 4pm yesterday and that he passed word to another advisor to call me if my truck was to be kept overnight. I, however, never received a phone call from the other advisor notifying me that my truck would be kept overnight. This led me to having to cancel my travel plans for the holidays as I had no information about when my truck would be finished. This morning Richard called me and apologized for the miscommunication and was very helpful with keeping updated on the status of my truck this morning.

I had a appt and waited 45 mins in line before they checked me in. The whole process needs to be looked at.

Thank you for taking care of my new truck!

Very professional

We were told that the hose coming off the washer fluid system had “rodent damage”. The car never held fluid for more than a couple days since we got it. We paid extra for the bumper to bumper coverage because “it covers everything outside of the Toyota certified warranty”. My husband was there for almost six hours before he tracked someone down to ask what was going on, just to be told it’s not covered and they are bringing the car up. My husband replaced the $2 hose this morning and upon inspecting the damaged one it is 100% not rodent damage. The line had a crack or slice in it. They lied straight to his face. He spent most of his day waiting there under the impression it would be a couple hours at most. The people he talked to were rude as well when he brought questions up the so called “rodent damage”. It took him 20 minutes to repair the line after waiting on “professional Toyota technicians” for over 5 hours. Complete joke and we feel like we got tricked and or lied to about the “bumper to bumper” coverage. “No questions asked, whatever happens just bring it in”. We had an appointment for 9am on 12/22/25 because the appointment the week prior we were told the windshield couldn’t be repaired because the windshield guy wasn’t there. When he arrived yesterday he was told they didn’t have anything in the work order about the windshield? No we have to come back a 3rd time! Either it is a very very very poorly run operation or the so called Toyota technicians are not very in tune with basic mechanical instincts. Or, in my opinion, the operation as a whole is taught to get away with charging customers to make more money. I betting it’s the last one stated. We called and left a message with management this morning and didn’t get a call back. We will be reaching out to Toyota directly.

Great job

Great team.

Javier Pena is the greatest advisor I’ve ever had. 10/10 service

Great service,customer rep was great too