The Car Group

I have air , now

Mike is always fantastic whenever I bring my car in for service at Honda. He’s super nice, friendly, and genuinely makes you feel like you can trust him. He takes the time to explain things clearly and makes the whole process stress-free. I always feel confident leaving my car in his care, and I’d choose to work with him every time. Highly recommend!

Toni Lagos is great. Whenever I called to make an appointment he gets me right in and he’s very thorough. Your dealership is great even when it’s very busy they get you in and out. . The shuttle is always there to bring me home.Great service all around.

Mike was helpful and I appreciated his knowledge about my car. I did not wait long for check in or out.

Very friendly and efficient.

I had a great experience working with Andrew Sharma. He was extremely helpful, answered all of my questions in detail and reassured me my car was going to be okay. He was always available by text or phone call. I’ll definitely come back to Norm Reeves Honda in the future.

Thank Leo Lazcano for your knowledge and expertise always great service For my car needs

Louie was very helpful and informative on what was going to be done. I also appreciate that he and the staff were able to replace the component on my car so quickly.

There was a time crunch, and the maintenance was completed early.

Edward was fantastic! Extremely friendly, professional, and genuinely attentive. They took great care of both me and my car, explained everything clearly, and made the recall inspection process smooth and stress free. I really appreciated the level of care and customer service.

As far as George’s customer service is concerned, I am very satisfied! He was through in describing on what needs to be done on the paper work and gave me updates with the work and time of pick up. With regards to the work done on my vehicle, I am a bit disappointed since my radiator fluid is almost down to minimum line which obviously means that it’s not topped off when it clearly says on the paper work that “all fluids are topped off”. Now I’m concerned that other fluids might need some topping off other than the radiator fluid.

He recommended and provided services that were not necessary and did not clearly explain them to the client beforehand.

Ruben is very helpful specially for last minute appointment. He made sure that the car will be done as soon as possible. Thank you Ruben!

I had several issues with my experience, which was the first and likely last experience with this service center. 1) I made an appointment ahead of time. When I arrived i was told the wait time would be 2.5 hours and the appointment time was not when my car would be serviced but instead just the appointment to check in and my car would be in the line with every other car there. I do not recall this information being clear when I booked the appointment. Now that I am aware this is the case, I know to plan for that in the future. 2)I was offered a shuttle home and was told I could just remind the service provider when my car was completed that I needed the shuttle when they contacted me about my car being completed. I got a text that my car was completed at 12pm via text. I returned the text at 12:01 asking for the shuttle. At 12:12 I left a message at the service center asking for a return call about the shuttle. At 12:41 I had not received any response so I again texted asking about the shuttle. No response. I called the service center again at 1:04 and left another message. I sent another text at 1:08. I also used the chat function on the website and was connected with a person who then said they would forward for message to the team. I was in the process of calling and trying to reach someone through the appointments option and received an all capitals text message asking my address at 1:15. I promptly gave my address and was picked up a short time later. I expressed to both the driver and the service person that it was extremely hard to get ahold of anyone to arrange the return shuttle ride and I did not hear back for over an hour though i had called, texted, and used the chat feature. I picked up my car nearly 2 hours after it was completed. Had I known it would have been that difficult, I would not have taken the shuttle or arranged my own ride. It would be beneficial for future customers to have a system to track who needs the shuttle and a better way for those who need the shuttle to arrange for pick up.

Excellent!!!

I was in and out pretty quick.

No comment's

Great communication explained everything we attempted to detail

Great service

Edwin was professional and attentive, truly helpful and very knowledgeable